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HCL Technologies

NETBOT revamps network operations of a US energy major

NETBOT revamps network operations of a US energy major

The customer is an energy utility company headquartered in the US. The majority of the company's power generation is done through coal and nuclear power plants.

Customer’s business was struggling due to high time for incident resolution due to the distributed network management framework which lacked a single point of control. Customer lacked automation, which led to time consuming manual troubleshooting efforts, which were vulnerable to errors. Their existing process for initiating change requests was very lengthy which reduced agility. Time delays were further enhanced by the manual changes made to bulk devices.

Download the detailed case study to know how HCL applied its ‘NETBOT’ solution to automate the customer’s existing setup. Thus resolving challenges of alert resolution time, configuration, compliance and change management.

Read this case study to understand how HCLs’ end-to-end orchestration led to huge reduction in time per task, manual efforts etc. and the other benefits involved

DOWNLOAD THE success story