The customer is among world leaders in delivering diabetes care.
With the central call controlling component taken over by the parent organization after demerger, the customer wanted to migrate to Microsoft Skype for Business on a cloud platform. This led to significant challenges as Cisco devices were incompatible with Skype and there was no solution for enterprise Voice, Data, Exchange and AD.HCL devised and implemented a hosted Skype for Business – A UCaaS (Unified Communication as a Service) solution where all the services were hosted on the cloud.
Download the detailed case study to know how HCL enabled end-to-end network voice infrastructure transformation, helping client focus on better business outcomes while reducing the complexity and cost of design and management of collaboration solution.
Some of the key benefits realized were:
- Seamless interoperable platform for leveraging services across multiple vendors
- No CAPEX incurred by the customer
- Higher productivity and employee engagement through enhanced levels integrated communications and teamwork capabilities