Client is a global biotechnology company based in Cambridge. It specializes in the discovery, development, and delivery of therapies- for the treatment of neuro-degenerative, hematologic, and auto-immune diseases to patients worldwide. The major problem was interpreting the business requirements for different Pharmacopoeia correctly and configuring in LIMS. Proactive support was offered to the client with Citrix Server Monitoring tool, used to track the status of all application servers was deployed.