Client’s online investment and pensions business had become the largest segment. Customers migrated online for sales and services pushing for paperless transactions. The client recognized the benefits of implementing a modernized Customer Communication Management (CCM) solution. HCL, with its vast experience in the areas of Customer Communication Management services (CCM), was chosen as a partner to assist the client in fulfilling their objectives. HCL was able to map its capabilities to the clients’ requirements by helping the organization transition to an optimized CCM platform. HCL solution helped reduce the customer service cost by 98%