Technology
Agentic AI in the contact center: From scripted bots to autonomous problem-solvers
Agentic AI is transforming contact centers into autonomous digital agents that collaborate with humans to reduce effort, enhance experiences and maximize platform value
From cost center to growth engine: Reimagining the role of contact centers
AI-powered innovation is transforming contact centers from reactive cost centers into proactive, revenue-generating growth engines
The future of contact centers: A strategic experience platform
Contact centers are rapidly evolving from cost-focused call hubs into AI-powered strategic experience platforms
Reimagining Enterprise AI: How silicon-to-software collaboration is accelerating innovation
Enterprise AI adoption jumped from 78% to 88% in two years, driven by GenAI, data readiness and business impact. Scaling AI now hinges on ecosystem-first, silicon-to-software collaboration
How to set a marketing strategy in 2024
Experts say new marketing technology is more powerful than ever, but only in the service of a smart game plan
6 game changing trends in Hi-Tech
Advanced technologies are delivering innovation and capabilities akin to magic. Gaining actionable insights into these technology megatrends is crucial to deliver business success
According to a recent Gartner survey, CEOs are prioritizing growth and view technology as the key vehicle to achieving this goal
AI at SGX: Transforming stock exchange dynamics for tomorrow
Insights from Tan Tiew Hin, Managing Director, Head of Technology, Shared Services & Operations at Singapore Exchange (SGX) on charting a transformative journey with AI and emerging technologies
Augmented intelligence in surgery: The next frontier in healthcare
The use of augmented intelligence in surgery is in its infancy, but the potential to transform healthcare is getting the industry excited
Building trust in AI to ensure widespread adoption
In this Q&A, Ashish K. Gupta, Chief Growth Officer, Europe and Africa at HCLTech, speaks about the guardrails needed to ensure responsible use of AI
Web 3.0: The game changer redefining the internet
Decentralization, blockchain and empowerment are three elements that define the potential of Web 3.0
Semiconductor manufacturing is impacted by lack of skilled workers
As the US allocates billions of dollars to reduce its dependence on importing semiconductor chips, a skilled worker shortage remains a significant challenge
