AI transformation in customer experience

| May 20, 2025

AI transformation in customer experience

Vik Singh, CVP, Copilot Applications, Microsoft, Alan Ross, Partner, CX Applications, Microsoft and Carol Criner, Senior Vice President, Tech Industries, HCLTech

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AI transformation in customer experience

AI revolutionizes customer experience with personalization and speed.

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Vik Singh, CVP, Copilot Applications, Microsoft, Alan Ross, Partner, CX Applications, Microsoft and Carol Criner, Senior Vice President, Tech Industries, HCLTech

Network transformation strategies

MWC 2025 HCLTech session

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Dr. Tomek Gerzberg, CTO, Axiata, and Srinivas Lakkaraju, Senior Vice President, HCLTech, discuss strategies for network transformation at MWC 2025.

Entitlement solutions for the Android platform

MWC 2025 HCLTech session

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Justina Rauhala-Kwong, Principal Business Development & Strategic Partnerships, Google, and Nacho Blázquez, Digital Identity, Chief Architect, HCLTech, discuss entitlement solutions for the Android platform at MWC 2025.

Telecom merger acceleration

MWC 2025 HCLTech session

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Saravanan Rajendran, Sales Director, Strategic Accounts, HCLTech, Jeanette Calandra, Global Advisory Industries, Clients & Markets Leader, PwC, and Priyadarshi A. Das, Sr. Executive Vice President, TME, HCLTech, discuss merger acceleration in the telecom industry at MWC 2025.

Converged Networks: Mobility and Wireline

MWC 2025 HCLTech session

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Sanjay Misra, Associate Vice President, Margaret Rooney-McMillen, Vice President, Partner Solutions – Ecosystem, AT&T Business and Joe Lawrence, CTO Network Acceleration, HCLTech, discuss the convergence of mobility and wireline networks at MWC 2025.

Transforming customer experience: GenAI-powered churn management and r...

MWC 2025 HCLTech session

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Sanjeev Kumar, Vice President, HCLTech, presents on GenAI-powered churn management and retention at MWC 2025.