The New Era of Voice in Digital Customer Service

| August 27, 2025

The New Era of Voice in Digital Customer Service

WhatsApp's voice revolution demands governance, GenAI and a seamless customer journey. In this video, we explore how to transform this channel into the most human and efficient one in the financial sector.

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The New Era of Voice in Digital Customer Service

Governance, AI and human experience in Brazilians’ favorite channel

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HCLTech ERS DDMS Client Overview

Industry coverage for ERS DDM services

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Trusted by global leaders for our digital design and manufacturing services

Design-for-Testability: The new strategic imperatives for the semicond...

Vijayaprabhuvel Rajavel of HCLTech on DFT, testing, silicon trust dependable

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Vijayaprabhuvel Rajavel, Technical Architect and Engineering Program Manager at HCLTech, explains how design-for-testability (DFT) and robust testing are core to silicon reliability and customer trust

AI‑driven roadmap to autonomous manufacturing

Shantanu Rai on AI-led autonomous manufacturing

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Shantanu Rai, VP and Head of Digital Manufacturing, Engineering and R&D Services at HCLTech, outlines how engineering foundations, converged data and human‑led AI enable autonomous manufacturing

Leader's talk: Sandesh Prabhu

Dr. Prabhu shares HCLTech’s HIMSS vision

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Dr. Sandesh Prabhu shares insights into HCLTech's presence at HIMSS 2026, and our vision for driving AI-led digital innovation in healthcare.

Scaling healthcare performance with AI | HIMSS 2026

Connect with us at HIMSS 2026

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Join us at HIMSS 2026 from March 9-12, 2026, in Las Vegas. Visit our booth to network with industry peers, learn from leading experts and explore the latest trends in the healthcare industry.