Omnichannel and empathy: pillars of the new customer service

| August 21, 2025

Omnichannel and empathy: pillars of the new customer service

Using AI in banking service to scale personalization, integrate channels, analyze sentiment and maintain empathy in fluid, intelligent customer interactions.

14:36 mins

Omnichannel and empathy: pillars of the new customer service

Intelligence applied to the customer journey

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Using AI in banking service to scale personalization, integrate channels, analyze sentiment and maintain empathy in fluid, intelligent customer interactions.

HCLTech and Intel- Better together

Better together

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HCLTech and Intel unified to lead

HCLTech: Fueling innovation at scale for our high tech clients around ...

Learn more about HCLTech’s impact in the High Tech industry

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Technology is at the heart of HCLTech and our engineering-led mindset means we connect IT execution with business outcomes, resulting in a company trusted by the top 5 hyperscalers and top 12 ISVs.

FCP overview video

HCLTech FCP drives compliant intelligence with AI at core

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HCLTech Financial Crime Prevention (FCP) services drives compliance with intelligence with its AI-intrinsic model

AI that strengthens cyber resilience

Hear from Amit Jain, EVP and Global Head of Cybersecurity

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Hear from Amit Jain, EVP and Global Head of Cybersecurity, HCLTech, as he emphasizes how AI is revolutionizing cybersecurity by drastically reducing incident detection and triage times.

HCLTech at ViVE 2026 | Supercharging healthcare performance

At #ViVE2026, HCLTech shows AI-led, outcome-driven care

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At #ViVE2026, HCLTech will be there showcasing how an #AI-led, outcome-driven #digital operating model can help enable real transformation across the healthcare ecosystem.