Summit Insights: Elevating Customer Experience with GenAI-Powered Precision
From focused customer needs to AI-enabled self-service, Shilpa Sood, Operations Director at HCLTech, highlights how GenAI is driving a new era of personalized customer experiences—helping businesses stay ahead with intelligent, scalable support solutions.
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Summit Insights: Elevating Customer Experience with GenAI-Powered Prec...
Adobe Summit 2025 | Expert Interview Panel
Watch now From focused customer needs to AI-enabled self-service, Shilpa Sood, Operations Director at HCLTech, highlights how GenAI is driving a new era of personalized customer experiences—helping businesses stay ahead with intelligent, scalable support solutions.
Episode 6: The strategic role of a trusted advisor in scaling AI
Bijoy Sagar, CIDO, Bayer in discussion with Pankaj Tagra, CGO, HCLTech
Watch now Bijoy Sagar, Chief Information and Digital Officer, Bayer and Pankaj Tagra, Chief Growth Officer, HCLTech discuss how AI can move from promise to practice with Michael Calore, WIRED.