Gupta pointed to a widening gap between the noise around AI’s promise and the reality inside organizations. He highlighted that most AI transformation projects are failing, but to take advantage of the technology requires “humans, employees, partners and customers” to have the necessary skills.

That gap is becoming more visible as leaders confront a flood of tools. “They’re getting overwhelmed by technology,” said Gupta. “Every day, there new language models are getting released,” but the question remains of how to use them effectively.

For him, the goal is straightforward: AI needs to deliver the same business outcomes leaders are already measured on. “We are after growth. We are after better employee experience. We are after better customer experience,” he said. “AI is no different…It needs to deliver precisely the same KPIs.”