Fluid workplace solutions for retail
The retail landscape is becoming more customer-focused and competitive. Shoppers now prioritize exceptional customer experience, pushing retailers to deliver personalized and seamless shopping journeys across all channels.
The proliferation of connected devices, growth of the online commerce industry and the power of emerging technologies have accelerated retail business transformation — streamlining the in-store experience, omnichannel commerce, supply chain management and other day-to-day operations. In short, the industry is being redefined.
To keep pace with heightened consumer expectations, retailers must invest in the latest technologies such as artificial intelligence (AI), machine learning (ML), augmented reality (AR), virtual reality (VR), Internet of Things (IoT) and cloud to create rich, customer-first experiences across all touchpoints and reinvent the retail outlook.
HCLTech WISE Retail is an industry-focused solution that helps retailers reimagine and optimize business operations to deliver an omnichannel experience to customers. It enables enterprises to address specific business challenges and helps retailers achieve enhanced workforce productivity, improved business outcomes, superior customer experience, greater workforce satisfaction and retention.
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Solutions framework
The HCLTech WISE Retail empowers retailers through a four-phase approach, enabling analytics-driven insights for retail digital transformation to increase efficiency, develop new business models and create a multichannel customer experience.
Engage
Design thinking-led approach defines business outcomes, transformation strategy and roadmap.
Envision
Create a definitive reinvention blueprint and associated technology landscape to support the vision.
Empower
Design and implementation services for retail digital transformation and onboarding.
Evolve
Services comprising HCLTech IPs deliver an intelligent operation framework.
Talk to our experts
Talk to an expert to accelerate your retail workplace transformation with our retail-specific workplace strategies.
Frequently Asked Questions
Retailers can unify store workflows using AI-powered platforms. HCLTech’s Workplace Solution for Retail integrates automation, analytics, and mobile-first tools to simplify tasks and boost associate productivity.
Cloud-based digital workplaces foster seamless communication. HCLTech’s Workplace Solution for Retail connects store associates, managers, and teams for synchronized inventory, merchandising, and customer support.
AI personalizes training, automates tasks, and supports decision-making. HCLTech’s Workplace Solution for Retail uses AI to elevate both associate and customer experiences.
Success is tracked via KPIs like tool adoption, associate productivity, and customer satisfaction. HCLTech’s Workplace Solution for Retail provides experience analytics and performance dashboards for continuous improvement.
By digitizing workflows and optimizing energy and logistics. The solution helps retailers reduce paper usage and improve operational resilience.
By leveraging predictive insights and contextual dashboards. HCLTech’s Workplace Solution for Retail empowers teams with data-driven tools for faster, smarter decisions across store and back-office operations.
Empowering frontline staff with intuitive tech is key. HCLTech’s Smart Retail Workplace-as-a-Service offers mobile-first interfaces, micro-learning, and AI assistants that enhance engagement and reduce turnover.
Security must span endpoints and identities. HCLTech’s Workplace Solution for Retail applies zero-trust models, identity governance, and real-time monitoring to protect data and ensure compliance.
Retailers can achieve faster service delivery, reduced operational costs, improved associate engagement, and enhanced customer satisfaction across channels.
It bridges physical and digital retail through AI, automation, and connected experiences—supporting scalable, intelligent, and future-ready retail ecosystems.