IDC MarketScape Worldwode Intelligent Automation Services Vendor Assessment represents a vendor assessment of the 2019 intelligent automation (IA) services market through the IDC MarketScape model. This research provides a quantitative and qualitative assessment of the characteristics that explain the success of a vendor in the marketplace and help anticipate its ascendancy.
Rapid evolution of cognitive technologies is not only improving the existing AI & Advanced Analytics solutions, but also conceptualizing newer and more complex use cases. This is constantly expanding the frontier of AI-led transformation potential.
The conversation in many enterprises about network automation is evolving to include policy-based, orchestration-enabled and artificial intelligence (AI)-driven methodologies. ISG has observed this trend specifically in Europe, where enterprises are increasingly emphasizing automation-led transformation.
As per the report, the total enterprise spent was just over $2.3 Bn globally on RPA in FY2019, of which $570-600 Mn was spend on outsourced RPA services.