HCL Technologies is rated as a Leader and positioned as a #1 player in the 2021 Magic Quadrant for Managed Network Services.
The vendor's SDP is well-developed, with a significant emphasis on data consistency, process efficiency, and automation. Its clients cross most industry verticals, with particular differentiation in IT and operational technology (OT) convergence.
HCL's NetBot capabilities for automated life cycle management and artificial intelligence (AI)-assisted automation offer strong troubleshooting capabilities.
The HCL's success with OT networks, specifically manufacturing and energy, is a notable differentiation, as compared with others in this research.
Onboarding for new MNS customers is strong and among the fastest cycle time range — observed at between two and four weeks.
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