Enterprise clients are looking for managed application services such as Level 2 and Level 3 application support, incident resolution, maintenance, security, and user support for their SAP ERP solutions.
HCL Technologies has able to understand these needs of enterprise clients and fine-tuned to their business goals with low risk and high agility to comply with dynamic business environments. ISG Research™ rated HCL Technologies a Leader in Managed Application Services for SAP ERP, US 2021 for it's Digital AMS 2.0 framework, proprietary tools and third-party solutions enable it to deliver its “Digital Engineering & Digital AMS” value proposition for its clients.
HCL’s SAP application services are powered by the iONA platform that brings in best-of-breed solutions catering to observability, knowledge management, business process flows, operational efficiency, persona journey and more.
HCL Technologies continues to strengthen its frameworks by:
ASM 2.0 framework: HCL delivers a digital application management services value proposition through ASM 2.0, its new methodology for managed services and transformation projects. The framework is powered by the AI- and machine learning-driven iONA smart operations platform (iONA stands for Intelligent Observe, Engage and Act). This framework offers smart application support and maintenance operations. It delivers a right-fit operating model, platform operations and insight-driven automation to enterprises.
Integrated automation services: HCL offers an end-to-end and comprehensive AIOps journey to the customers leveraging the Automation Maturity Model (AMM), Cognitive Orchestrated Robotic Experience (CORE) and Business Process Operational Analysis (BPOA).
Tools and accelerators: HCL’s iONA platform brings in proprietary assets that include iSee, OpsWisdom, Kyle HCL Workload Automation, HCL One Test Suite, HCL AppScan, HCL Urban Code Deploy, the ADVISOR product suite, Lucy, iAutomate, iControl and MyXalytics. These cover automation, workflow optimization, test automation, background execution of workflows, automated application deployments, reporting and cognitive assistance.
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