This IDC Market Perspective is an excellent example of a multinational organization, Mondelez International, transforming its digital workplace. This exclusive paper describes their partnership with HCL, for managed workplace services and the outcomes and achievements to date. The paper describes HCL’s UserFirst solution that brings together helpdesk and onsite support services to a customer base of over 72000 users at present. The paper further mentions how HCL’s managed services approach combined with intelligent automation with insightful analytics is effectively helping drive employee experience and improve bottom line at Mondelez.
To read more about the association the benefits driven by the partnership, download the paper.