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HCL Technologies Positioned as a Leader in Gartner 2019 Magic Quadrant for Managed Workplace Services, North America
HCL has been recognized as a Leader among 21 companies that were analysed for the Gartner 2019 Magic Quadrant for Managed Workplace Services (MWS) in North America. We believe that HCL received this leadership recognition for its Digital Workplace Services. HCL has also been positioned furthest for completeness of vision in the Leaders’ Quadrant.
At HCL, we offer digital workplace services through our SMART Workplace Model that has four cohesive pillars:
Smart IT – focuses on assessing and transforming the user experience at every touch point and interaction, Smart Machines – infuses self-detection and healing capabilities in workplace assets, Smart Users - leverages cognitive bots for contextual and omni-channel access & self-service, and Smart Spaces expand traditional workplace boundaries by leveraging the power of wearables and IoT.
HCL’s Managed Workplace Strategy is to deliver enterprise-ready, consumer-like experiences. End-users can access services anywhere through digital workplace technology that understands business context and is enabled through machine-user collaboration.