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Dec 04, 2020

Part IV – Conversational AI: an AI Sibling or Distant Cousin?

By:

Dennis Helms, Solution Architect, ERX Enterprise Cloud

What makes a chatbot “AI” and how does it fit into the overall AI industry? Are there other elements of AI that should be employed to provide the value that you are looking for? What is RPA and why doesn’t my bot do that? All great questions that…

Nov 13, 2020

Part III - The Maturity Mismatch (Why Your Chatbot Will Never Work)

By:

Dennis Helms, Solution Architect, ERX Enterprise Cloud

Is your organization too mature for chatbot technology, or is it the other way around? We will take an honest look at which organizations can benefit the most from this technology and explore how mature conversational AI is today, from a technical…

Oct 14, 2020

Part II – The Value Proposition (or so I am Told)

By:

Dennis Helms, Solution Architect, ERX Enterprise Cloud

Part II gets into the value proposition. What was the business problem you were trying to solve? What were you sold? What questions did you ask in the sales cycle, or perhaps what questions should you have asked? We will take a deeper look into the…

Oct 08, 2020

Part I - Why Your Chatbot Will Never Work

By:

Dennis Helms, Solution Architect, ERX Enterprise Cloud

How many IT or business unit executives out there have read an article in your favorite business technology periodical that stated, “If you don’t embrace the AI wave now, you will be drowned by your competition”?  It’s ok, no one can see you raise