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How has technology changed the users and businesses at the workplace?

How has technology changed the users and businesses at the workplace?
Kalyan Kumar B - Executive Vice President & CTO - IT Services | July 31, 2015
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Gone are the days when users were restricted from bringing their personal cameras and other devices to the office premises. Today, they bring all of these through their mobile phones! Moreover, they want to access official and personal emails, documents, and other assets on the go, with NO disruption. It all signifies a convergence of two worlds: Users and Businesses. It also means keeping the lights on, all night long, for the CIO. 

Workplace IT has seen radical changes in the recent past; it has shifted from the recent Virtual Desktop Infrastructure (VDI) implementations to the new ‘anywhere’ mobility solutions such as Bring Your Own Device (BYOD), where all applications are available on the cloud to users across public networks.

What it also means for enterprises, is that they need to leverage cloud services for applications like Office 365, which is a pay-as-you-go solution; thus, moving towards a service model rather than a CAPEX-based traditional model. Enterprises are also rapidly moving to a per workplace-based model, which includes bundled services — where IT charges the business unit for each user, based on service consumption and usage duration.

The convergence is also leading to other technological changes in the workplace:

  1. The emergence of new end user devices such as NAC
  2. The evolution of Self Help into “End User Portals” or “Enterprise Application Stores”
  3. Services moving fast to the cloud (specifically messaging and collaboration, endpoint management and protection, desktop as a service, and hosted VDI in a private cloud set up)  
  4. Social media in the workplace. With the growing impact of social media and networking sites on our lives, we may soon see enterprises using these sites to perform day-to-day workplace IT activities, such as trouble-ticket management.

As mentioned above, Bring Your Own Device (BYOD) is one of the key enterprise asks from a workplace services perspective. Interestingly, the convergence of user and business worlds is not just impacting workplace IT alone, but also affecting other IT infrastructure service landscapes, including the datacenter, which has drastically changed from what it was a couple of years ago. In my next blog, I will cover key datacenter trends that you might want to pay heed to.

Until then, let me know how you are handling the whole new converged world of users and businesses. I’m eager to hear your views on this subject.


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