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Digital
1,240

May 12, 2016

Digital: Customer Experience Trends in Banking

Tanmoy Bhattacharjee Associate Vice President, HCL Financial Services – Global Solutions

The term ‘Digital’ has multiple facets and dimensions, all compatible with each other. Broadly speaking, it can refer either to the new paradigm of Customer Experience (CX) or to an advanced method of agile, lean, and outcome-based software change...
Blockchain
757

May 06, 2016

Our View on Penetration

Robert Eliis Lab Director

BlockChain has enough similarity to the Internet that it would follow a similar path. The 4 levels are: Level 1: Direct Solutions Level 2: Walled Gardens Level 3: Public Availability Level 4: Open Gardens We now provide a view on how these...
Blockchain
557
We have suggested that evaluating BlockChain as a use case is a flawed approach which misses the impact BlockChain will have as an ecosystem. Once one considers BlockChain as a disruptive network platform rather than a technology implementation,...
Blockchain
2,988

May 06, 2016

How to Evaluate BlockChain

Robert Eliis Lab Director

This approach angle flaw is specifically in the way evaluators are considering actually what the BlockChain is. There are two ways: the typical approach being a database technology or a new way - an ecosystem.
Global Cross Border Real Time payments
764

Apr 18, 2016

Global Cross Border Real Time payments

NANDAKUMAR S Associate Business Manager

Payments market has evolved to the core right from barter system to Coins, Notes, paper based, telegraphic/wire transfers, plastic cards and will continue to evolve with ongoing innovation like Real Time Payments, Cryptocurrency etc.
3 Ways Big Banks Are Accelerating Innovation
599

Apr 18, 2016

3 Ways Big Banks Are Accelerating Innovation

Santosh Kumar Head – Fintech innovation

Banking is undergoing a revolution similar to the one seen on high street travel, betting and book-selling. Banks should be afraid, the disruption of financial services has only just begun.
My bank does not understand me. Is it not digital yet?
862
I have always maintained that ‘digital transformation’ percolates deeper than the layer of interface with customer, down to your core systems, the
Intraday Liquidity beyond Compliance
494
Regulatory focus on liquidity has started to move from Capital Ratio and EOD funding positions to very detailed monitoring of financial institutions’ Intraday Liquidity activities.
The Transformation Mantra or simply re-engineering
374
Guilty. I’m guilty and a little ashamed. So I’m sorry. Sorry if I got a little too carried away with the whole “transformation” mantra. If you attended a meeting with me recently and I was singing from the hymn book, I promise not to do it again. I...
In the Best Interest of Labor Fiduciary Rule
362
The ambiguous ERISA definition of Fiduciary can severely impact 401K advisors. Moving from a commission based to a fee-based system may not be in the best interest of the customer. Financial advisors must redesign their systems to adapt, and deliver.
Consumer Data to be the Next Payment Method
241
I was talking at the FST Conference in Sydney last year on Next Generation Customer Experience.
Blockchain
2,427

Jul 22, 2016

Blockchain: The New Kid on the Financial Services Block

Rahul Singh President, Financial Services

Blockchain is a transformative application impacting all industries, particularly financial services. While some banks have embraced it, most are yet to realize its potential. By not adopting blockchain, firms stand to concede ground to emerging...
My bank does not understand me. Is it not digital yet?
862
I have always maintained that ‘digital transformation’ percolates deeper than the layer of interface with customer, down to your core systems, the
Blockchains
522
This first blog of a series discusses how Blockchain is disrupting the digital world by exploring the characteristics of trust, transparency, contextualization and transformation.
Blockchain Technology
1,764
Even the much acclaimed digital journey converges to leveraging modern technologies like blockchain that would completely transform the way we do businesses. Blockchain, a Distributed Ledger Technology (DLT) underpins bitcoin technology and has...
Open API Management Tools to Fuel Innovation
647

Jul 05, 2016

Open API Approach to Fuel Innovation

Santosh Kumar Head – Fintech innovation

Banks must combine digital advancement with human contact to enhance customer experience. Legacy applications need to be replaced by modern solutions like robo-advisors. The end goal is to increase trust and customer satisfaction
Legacy Modernization
458
This is the first in a series of blogs that examines how ‘internet savvy’ challengers are entering the insurance market and what this can mean to an industry that has traditionally been perceived as ‘stodgy’, ‘risk averse’ and ‘slow to change’. The...
Automation
552
In this blog, Sudip Lahiri, Senior Vice President, and Head Financial Services talk about the wide range of emerging applications of AI and machine learning in the finance sector which are attracting growing attention. As is the case in...

My bank does not understand me. Is it not digital yet?
Vidya Bhushan - Senior Sales Director - Capital Markets | April 18, 2016
862 Views

I have always maintained that ‘digital transformation’ percolates deeper than the layer of interface with customer, down to your core systems, the way it is managed for scale and response. The transformed data layer, simplified business processes, engaging channels, and assimilation of FinTech innovation is built over/ around the transformed technology landscape.


Intraday Liquidity beyond Compliance
Rajaratnam Rathnakumar | April 14, 2016
494 Views

Regulatory focus on liquidity has started to move from Capital Ratio and EOD funding positions to very detailed monitoring of financial institutions’ Intraday Liquidity activities.


The Transformation Mantra or simply re-engineering
Marc Barad - Senior Principal & Head - Banking & Payments | April 13, 2016
374 Views

Guilty. I’m guilty and a little ashamed. So I’m sorry. Sorry if I got a little too carried away with the whole “transformation” mantra. If you attended a meeting with me recently and I was singing from the hymn book, I promise not to do it again. I was drinking the kool aide and got caught up in the hype. Having been a consultant for a while now, it just seemed to make sense. I hope you know what I’m talking about. “Business Transformation”. You know, using technology to transform the business. Uh oh. There I go again with the T word.