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Fluid CX
42

Jul 27, 2020

Fluid CX: Driving customer engagement in the Experience Economy

Yatindra Mahajan Practice Head – Networks and Contact Center Services

Imagine entering a room full of strangers intending to interact with them. What if you are coming to buy, return, complain, or ask for help? What if one of the strangers turns out to know you well, is super quick with responses and addresses all...
Banking Vision – Uncovering Future
67

Jul 24, 2020

Banking Vision – Uncovering Future

Vimal Jain Senior Business Specialist, Delivery Practice

Since inception Banks have experienced many changes and have come a long way, this is evident from just being a traditional bank (facilitating deposits and loans to customers) to revolutionizing banking experience for customers. Online banking and...
Analytics use cases in Disability Claim management
49

Jul 23, 2020

Analytics use cases in Disability Claim management

Veeraraghavan Kazhiyur Mannar Business Manager- Insurance Practice, HCL Financial Services

Disability claim management is a complex area in the claims value chain. Short Term Disability (STD) and Long Term Disability claims (LTD) constitute the two most important types of disability claims.  These are living benefits and are tied to...
Aerospace and Defense
138
Traditionally, global aerospace and defense organizations have relied on country-level compliance processes and IT delivery, resulting in siloed data and lack of centralized visibility with minimal data sharing. The same has resulted not only in non...
Digital Workforce
203
In this era of digitally disrupted economy, Insurance is one such industry which is seeing a huge spike in investment of both time and resources for the optimization of their processes via automation, which at the end of the day would enhance their...
360 point of view of your investment
180

Jun 12, 2020

360° view of your Investments

Rangarajan Rupanarayanan Senior Business Manager

Financial Planning plays a vital role in our life as our future is dependent on the same. Across the globe, most individuals work for at least 30 years starting from age 25. They lead a life style that may or may not match their earnings, without...
Smart Equipment Maintenance
122
Organizations in the mining, oil and gas, and natural resources sectors are under constant pressure to maintain production uptime. With market volatility in the wake of the COVID-19 pandemic, organizations are heavily interdependent on global supply...
Insurance Perspective
410

Jun 05, 2020

Resilient Omnichannel Customer Services During the COVID-19 Pandemic: An Insurance Perspective

Neeraj Prasad Chief Operating Officer, HCL Insurance Business Services (IBS)

Today, as a technology organization, we know that omnichannel customer service systems can be developed and launched in as little as 8 weeks. These systems can help prop up back-office operations, help enterprises engage with their customer and...
Making it Seamless and Cost-Effective
230

Jun 05, 2020

Part VII Transfers: Making it Seamless and Cost-Effective

Sidhartha Kumar Global Operations Director & Head of Operations

Over the decades, the UK’s Life and Pensions sector has played a significant role in shaping the nation’s economy by providing critical retirement savings to the general public and protecting companies with much-needed commercial aid. However, much...
360 point of view of your investment
180

Jun 12, 2020

360° view of your Investments

Rangarajan Rupanarayanan Senior Business Manager

Financial Planning plays a vital role in our life as our future is dependent on the same. Across the globe, most individuals work for at least 30 years starting from age 25. They lead a life style that may or may not match their earnings, without...
LSH
2,262
Predictive analytics has the potential to enhance value-based care for patients while also driving down costs for payers and providers. As value-based care becomes the norm, next gen enterprises need to leverage predictive analytics to improve...
BFS
524

Mar 23, 2020

CCAR - Comprehensive Capital Analysis and Review

Vimal Jain Senior Business Specialist, Delivery Practice

CCAR is a united states regulatory framework governed by Federal reserve to assess, regulate & supervise large US banks that are too big to fail. Post 2008 Global economic crisis/subprime crisis/Recession, resulted in economic collapse of US...
Cold Chain
2,430

Jun 28, 2018

Cold Chain Logistics in Pharma

Harjotsingh Chance Senior Executive, Life Sciences- Business Solutions Group

The main ingredients for maintaining a cold chain are effective digital communication and data collection. The complete integration of the entire supply chain processes, linking them to the data supporting regulatory needs and quality considerations...
Fluid CX
42

Jul 27, 2020

Fluid CX: Driving customer engagement in the Experience Economy

Yatindra Mahajan Practice Head – Networks and Contact Center Services

Imagine entering a room full of strangers intending to interact with them. What if you are coming to buy, return, complain, or ask for help? What if one of the strangers turns out to know you well, is super quick with responses and addresses all...
Banking Vision – Uncovering Future
67

Jul 24, 2020

Banking Vision – Uncovering Future

Vimal Jain Senior Business Specialist, Delivery Practice

Since inception Banks have experienced many changes and have come a long way, this is evident from just being a traditional bank (facilitating deposits and loans to customers) to revolutionizing banking experience for customers. Online banking and...
AI
2,192
The Utility industry is shifting from a highly traditional, regulation-driven marketplace to an advanced technology-driven environment. For Infrastructure optimization and supply-demand balance, use of the smart devices has increased exponentially...
Slotting optimization in warehouses
8,218
The saying “A place for everything, and everything in its place” almost sums up the idea behind warehouse slotting and profiling.
Five Goals
1,032
https://community.broadcom.com/blogSecurity professionals like you have gone to significant extremes to keep your IAM operations running like a Tesla in ludicrous mode, but we also know there’s always room for improvement. You can take it to the...

Disruption in Insurance industry – is it sporadic
Murali Mohana Rao - Senior Business Specialist With Insurance Practice | March 17, 2016
771 Views

Business Disruption is not new, but, simultaneous disruption in different walks of life and across businesses is the new phenomenon that global businesses are trying to position as an opportunity, challenge, or a threat. With never like before technology led la-uber disruptions surfacing in different industries, business needs to develop a deeper understanding of the underlying factors to come with an effective strategy to survive a possible deluge, if not to differentiate and stand apart. This applies more to industries where sporadic disruptions are surfacing but failing to make a remarkable impact. Insurance is one such industry. I think the insurance industry is poised for a very exciting but challenging phase in coming years.


Make ‘Fun’ to sell insurance & reduce cost - “Gamification in Insurance”
Murali Dharan Haragopal - Head of Global Insurance Business Solution Group | March 17, 2016
1286 Views

Did you know? Games share certain characteristics with insurance, business and our lives! Significant common characteristics include uncertainty, challenge, chance, choices, goal, relevance, reward, rules and terms of agreement.


The New Face of Regulatory Response: Opportunity
CEB Tower group analyst | March 11, 2016
250 Views

The subject of financial services regulatory compliance is likely to elicit a number of responses ranging from yawning to fear.  It is very unlikely this subject will generate enthusiastic support for new opportunities, but the time has come for this to change.