Jeffrey Rowland is a software engineer focused on Data Science, Natural Language Processing and Cloud Services. Jeff earned his MS in Computer Science at Western Washington University where his research project was application of machine learning algorithms to better predict baseball results. During his tenure at HCL, Rowland created a multi-tenant machine learning service that provides text mining analysis. The service is hosted on the Azure platforms and uses Azure SQL Server, Azure Machine Learning, Azure Data Factory, R and Power BI to provide the client with analytics regarding customer feedback text data. Jeff received an HCL Stars award for “significant contribution” to the project. His ongoing responsibilities include machine learning experiments, research, data visualization, and data analysis.