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Brands which want to engage customers in conversations will need tools and technology leaning heavily on Machine Learning enabled, natural language processing capable agents
A Relationship with the customer is built over a series of interactions, conversations and experiences. In order to build this relationship, businesses need to be present in the same medium and speak the same language as the customer and the conversa...
Today, disruptive technologies are within the reach of the retailers to transform the physical experience of their stores and it cannot be ignored anymore. Every retailer has a different type of engagement style, necessary at different points in thei...