
Konesh Chopra
Group Manager, HCL Technologies , HCL
Writes About :
Konesh Chopra is a part of Manufacturing and Hi-Tech Solutions team at HCL Technologies.
Konesh has 17 years of diverse experience spanning manufacturing sector (Operations, Sales & Marketing and Aftermarket) and IT sector (Solution Design, Sales Enablement, Business Development, Client Relationship Management and Business Analysis). His focus is to drive digitalization initiatives for manufacturing vertical and devise solutions/IP’s to address business challenges in customer engagement and aftermarket space.
Konesh holds a Bachelor’s degree (Mechanical stream) from Thapar University, Patiala and Master’s degree in Business Management (Operations stream) from Indian Institute of Management-Lucknow.”
The challenges for contact centers are immense. However contact centers of today can overcome these challenges, provided they stay ahead of the innovation curve and evolve to stay relevant with time. The key is to make the best use of both human reso...