HCL’s Service 360 offering enables industrial OEMs and their service partners to deliver proactive after-sales services based on insights derived from real-time machine data. With ongoing monitoring of equipment to determine maintenance needs and predictive performance tracking of assets, Service 360 helps ensure optimal asset uptime, while reducing maintenance costs. Further, the solution integrates installed-base management processes with service operations to provide greater visibility into the asset management lifecycle.
Manufacturing companies have always looked at innovative business models to serve their customers efficiently. With the rapid commercialization of leading-edge technologies such as industrial internet of things (IIoT) and Big Data, companies can boost productivity and improve their quality of service. Customer demand for faster, more intuitive responses is pushing the manufacturing industry to transform existing models of after-sales services and take a step towards proactive engagement and condition-based maintenance.