Digital Product Support | DPS Solutions | HCL Brochure

Digital Product Support

In the era of digitalization, we intend to build disruptive Digital Product Support in the field of printing. Our key offerings are hands-on support, multi-disciplinary support, multiple subsystems, knowledge, and lab support. Our every offering focused on the following: higher support availability, call/ticket volume reduction, lower AHT/MTTR, higher remote-resolve cases, and more importantly fewer field dispatch. We also offer AI-powered BOT which reduces manual configuration, increases the auto resolution of Tier 1 tickets, and, thereby, increasing accuracy rate.

Download this brochure to find out more about our Digital Product Support offerings and success stories.