iSAM is a collection of products harnessing the latest SAP technologies to provide world-class intelligent Service and Asset Management capabilities supporting the specific business challenges of Complex Asset Maintenance Repair and Overhaul (MRO). iSAM products can be adopted individually to solve specific business challenges by directly enhancing and integrating with the SAP S/4HANA EAM solutions. They can be adopted as a suite of capabilities providing integrated maintenance processes or alongside the iMRO Digital Core to provide a comprehensive set of MRO capabilities

HCLTech iSAM Customer Management Maintenance Request enables the creation and management of new maintenance events, including asset and customer information. The requested work requirements can be uploaded against the maintenance request.