Overview
AI is a complete AI-powered ecosystem designed to streamline enterprise issue resolution. Built on AWS, it integrates with ITSM platforms such as ServiceNow and Salesforce to unify fragmented knowledge, enable semantic AI search and provide real-time, intelligent support workflows.The solution supports multiple user personas—from end users seeking quick answers to SMEs resolving complex issues—by delivering AI-generated responses, context-aware ticket creation, and dynamic knowledge base generation. With agentic design principles, InstaResolve-AI coordinates workflows via AI Agents like “SME Finder”, “KB Builder” and “Peer Notifier”, all while learning from user feedback
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Benefits
Higher improvement in response time for repetitive issue types
Higher SME satisfaction via automated routing and workload reduction
Faster onboarding through AI-authored knowledge from existing tickets
Reduced ticket escalations due to accurate, context-aware suggestions
Continuous knowledge evolution based on user feedback and ticket outcomes
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