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HCL provides value-based ASM which improves operation efficiency while increasing the business value of a company’s enterprise systems. Rather than target bits of a business’s application landscape, HCL looks at each application landscape in its entirety as well as infrastructure and service desk in an integrated matter, avoiding the disconnect between IT and business that is so common in monitoring KPIs. HCL delivers predictable, transparent and, most importantly, flexible services which is promised to our clients in our contractual flexibility for business process KPIs that matter.