Financial Services Financial Services

Experience Autonomous Financial Services

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AI-intrinsic. Outcome-driven. Enterprise proven.

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Transformed platform and channels for Western Union, enabling seamless, data-driven customer experiences.

Strengthening core systems and customer engagement for Guardian Life through an AI-led transformation model using AI Force.

Drove large-scale cloud data transformation for Commonwealth Bank, modernizing data platforms and enabling advanced analytics.

Delivered omnichannel banking experiences at scale for PenFed, enabling seamless digital-first engagement and member growth.

Scaled enterprise AI adoption for Dubai Islamic Bank, simplifying data architecture and strengthening governance.

Enabled faster, more intelligent alert resolution for a European multinational bank using AI Foundry and InsightGen.

Reinforced digital-first, self-service journeys for a leading commercial bank, transforming training and operational efficiency.

 

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Across the Value Chain

Banking

Banking

Our solutions transform customer experiences with data-driven decisioning, unified visibility and AI-led operations, modernizing fragmented legacy systems in real time.

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Capital Markets

Capital Markets

Our offerings help you transform the trade lifecycle using AI-driven insights to improve execution speed, accuracy and resilience in high-risk environments.

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Insurance

Insurance

Our capabilities streamline underwriting, claims and servicing with AI-enabled workflows, accelerating turnaround, reducing costs and improving customer experience.

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Fintech

Fintech

Our services deliver fintech innovation with API-first, cloud native platforms, enabling faster launches, seamless ecosystem integration and customer-centric experiences.

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Full Spectrum of Our Capabilities

We bring together the core capabilities, each designed to address critical priorities such as operational efficiency, regulatory compliance, scalability and customer experience.

Applications

Applications

Autonomous

Autonomous

Business Process Operations

Business Process Operations

Engineering

Engineering

Infrastructure

Infrastructure

AI

 

Problems we solve

Fragmented decision-making across systems
Manual risk and compliance workflows
Limited visibility into fraud signals and customer behavior

Solutions we deliver

Embed AI across decisions, risk and customer journeys
Automate compliance, fraud and operational workflows
Enable unified, real-time insights across data and platforms

Impact you will see

Faster, more accurate decision-making
Improved compliance confidence and risk visibility
More personalized, data-driven customer experiences
Accelerating AI workplace transformation for a global financial organization

Accelerating AI workplace transformation for a global financial organization

A global financial services and insurance leader operating in over 50 countries partnered with HCLTech, Intel and Lenovo to modernize its digital workplace.

Applications

 

Problems we solve

Legacy system sprawl across core and digital platforms
Slow-release cycles impacting innovation and agility
Inconsistent digital journeys across customer touchpoints

Solutions we deliver

Core platform modernization across customer journeys
Simplify architecture with platform transformation
Scalable, cloud-ready application ecosystems

Impact you will see

Faster time-to-market and release cycles
Scalable, resilient application platforms
More consistent, seamless customer journeys
Future-proofing financial services through application modernization

Future-proofing financial services through application modernization

HCLTech helped move a global federal credit union away from legacy applications and onto Salesforce

Autonomous

 

Problems we solve

Fragmented decision-making across systems
Manual operations, risk and compliance
Siloed data and legacy technology

Solutions we deliver

Embed AI agents across business workflows
Automate operations with governed AI
Enable unified, real-time enterprise intelligence

Impact you will see

Faster, autonomous decision-making
Greater productivity and trusted compliance
Personalized experiences with operational resilience
Transforming Chargeback Operations with Agentic AI for a leading European Bankn

Transforming Chargeback Operations with Agentic AI for a leading European Bank

A leading European bank transformed its chargeback operations with HCLTech’s Agentic AI solution to automate document review, improve audit visibility and accelerate dispute resolution workflows

Business Process Operations

 

Problems we solve

Siloed operations delaying decisions
Manual workflows increasing errors and risk
Legacy models limiting scale and agility

Solutions we deliver

AI-led automation across workflows
Standardized, compliant operations
Digital, scalable operating models

Impact you will see

Faster processing and better accuracy
Lower costs with stronger compliance
Scalable, resilient, high-performing operations
Strengthening regulatory adherence for a leading retail bank

Strengthening regulatory adherence for a leading retail bank

HCLTech integrates advance compliance tools and leverages GenAI to overcome operational and regulatory barriers for a global retail bank.

Cloud

 

Problems we solve

Legacy infrastructure limiting scalability and flexibility
Slow modernization impacting innovation speed
Migration complexity and regulatory risks

Solutions we deliver

Cloud native platforms for scale and speed
Secure, compliant migration across core and data systems
Scalable architectures for real-time operations

Impact you will see

Improved agility and faster innovation cycles
Reduced infrastructure and operational costs
Stronger resilience across financial operations
Accelerating financial services cloud transformation with HCLTech and Google Cloud

Accelerating financial services cloud transformation with HCLTech and Google Cloud

A leading financial services provider in Northern Europe partnered with HCLTech and Google Cloud to modernize its on-prem large-scale VMware infrastructure.

Engineering

 

Problems we solve

Legacy applications slowing product innovation
Fragmented engineering across cloud, data and platforms
Slow release cycles impacting customer experience

Solutions we deliver

Cloud native application and platform engineering
AI-led software lifecycle automation
Integrated data, application and platform architectures

Impact you will see

Faster product innovation and releases
Scalable, modern digital platforms
Seamless, experience-led customer journeys
Transforming quality engineering with GenAI on AWS

Transforming quality engineering with GenAI on AWS

HCLTech helped a leading bank in reducing testing time, enhancing efficiency and accelerating time to market

Infrastructure

 

Problems we solve

Legacy infrastructure limiting scale and resilience
Fragmented cloud, network and workplace environments
Reactive operations impacting uptime and experience

Solutions we deliver

Hybrid cloud infrastructure across environments
AI-led operations with automation and observability
Secure digital workplace and network platforms

Impact you will see

Resilient, always-on banking infrastructure
Faster scaling across digital channels
Seamless customer and employee experiences
Modernizing infrastructure resilience for a leading US financial company

Modernizing infrastructure resilience for a leading US financial company

A leading US financial services company strengthened its core infrastructure, boosting resilience, security and availability through modernization, automation and proactive operations.

Ecosystem Partners

With a strong focus on AI and cloud, we build strategic partnerships with the world’s leading industry-specific and enterprise technology firms.

For Financial Services, this allows us to bring together the best of domain-focused and enterprise-scale innovation backed by HCLTech’s deep expertise and business acumen to help clients navigate constant change and stay ahead.

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In the News

HCLTech and Guardian Partner to Accelerate AI-driven Technology Transformation Journey

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Western Union forms strategic partnership with HCLTech to transition to an AI led platform operating model

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HCLTech named 2025 AWS Industry Partner of the Year — Financial Services

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Reimagining business for the AI era: HCLTech’s transformation playbook

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