Harvard Business Review Analytic Services | HCLTech

Harvard Business Review Analytic Services

Kalyan Kumar

"The idea is to build a 'workplace of trust,' create and abstract employee experience from the location and the device, and enable productive working at scale."

Kalyan Kumar

CVP & CTO, IT Services, HCLTech

Rakshit Ghura

“At HCLTech, we took a people-centered approach with our fluid workplace strategy, which prepares enterprises with intuitive, personalized, and on-demand workspaces designed for both the new normal and the “next normal.”

Rakshit Ghura

VP and Global Head – Digital Workplace Business, HCLTech

Although 14% of jobs are at the risk of automation, AI-enabled COVID-19 helplines and hiring practices, among other examples, show how human workers and technology are learning to coexist.

Source: OECD

In the last 20 years, employment in manufacturing has decreased whereas service jobs have increased, leading to 25% more highly skilled jobs but not enough skilled workers to fill them.

Source: OECD

The shortage of workers with in-demand skills has led to the rise of the gig economy, with one out of six workers classified as a contractor—a growth of 15% since 2010.

Source: ADP Research Institute

72% of non-traditional workers today prefer the gig model of working

Source: ADP Research Institute

In workplaces with a positive EX, employees are 30% more likely to stay, 33% more likely to report discretionary effort, and 44% more likely to be high performers.

Source: Gartner


The future of work is here, and it came early

In the wake of the COVID-19 crisis, organizations need to assess the disruptions caused in the world of work. Corporate cultures must adjust accordingly and evaluate the optimal mix of humans and technology to promote engagement, productivity, and growth. The changes we see today may not simply be the reaction to a pandemic but indicative of a more permanent way of working in our future.

For companies to transition to the workplace of tomorrow, they must act today. This journey, however, requires an understanding of the factors driving the future of work and how best to prepare, plan, and organize to embrace new ways of working.

Discover the Future of Work in this exclusive whitepaper by Harvard Business Review Analytic Services to know how your organization can venture ahead.

Discerning perspectives on the Future of Work

The whitepaper covers the perspective of eminent industry leaders, subject matter experts, and senior executives who are witnessing the change in their organizations and ecosystem around them. Here are some of the highlights of their views.

Embracing the Future of Work

Embracing the Future of Work

New technologies, emerging skill sets, and the rise of the alternative workforce are prompting businesses to rethink the way people work.

Reshaping the Employee Experience

Reshaping the Employee Experience

To strategize for the future, organizations need to reimagine the employee experience and turn to people analytics data for workforce planning

Adapting to a New Paradigm

Adapting to a New Paradigm

This transition to the future of work must be managed by a single individual or a cross-functional team responsible for the vision and the plan.

Charting a course for the Future of Work

Businesses today have a unique opportunity to reimagine and shape how people get work done. While it’s unclear how the future will unfold, the following advice will help organizations prepare for the changes to come.

Define what the future could look like

Consider what’s possible, what’s probable, and what’s preferable in terms of what work may look like for your organization.

mindset image
Adjust your mindset

Think differently about the structure of work and the workforce.

employees image
Analyze your employees

Businesses need to know what talent they have in order to plan for what they need.

Develop employee
Develop employee best practices

Establish methods for identifying, hiring, managing, and retaining your workers.

Establish management
Establish knowledge management

Develop policies, procedures, and technologies for managing, creating, and sharing the materials and deliverables that contractors use in the execution of their work.

Monitor trends
Monitor trends

Develop methods to monitor and assess trends.

Explore more

As organizations adapt to new ways of working, they must reimagine the traditional workplace to drive employee engagement, boost productivity, and amplify business growth. Watch the video to learn more about the future of work, today.

Learn how a Fluid Workplace can help organizations address the unprecedented challenges of remote working by maintaining productivity, ensuring security, and providing a seamless experience. Read this article by Rakshit Ghura, VP and Global Head, Digital Workplace, HCLTech to know more.

In this podcast, Rakshit Ghura, VP and Global Business Head, Digital Workplace Services, HCLTech, lists out strategies that CXOs must consider to build an adaptive digital workplace, from creating a robust remote working environment to driving business outcomes in a gig economy.

In this podcast, Rakshit Ghura, VP and Global Business Head, Digital Workplace Services, HCLTech, helps us understand and decipher the world of possibilities around the rise of the Gig Economy in the enterprise world.

Large enterprises often struggle to enable new projects with the right talent—it's a challenge to figure out who can contribute from within the company and who needs to be brought in from outside. Kalyan Kumar, CVP and CTO, IT Services, HCLTech, shares his views on how this problem can be tackled with a unique digital marketplace approach that leverages the gig economy. Read the blog to know more.

Check out this infographic to learn what research says about the Future of Work—discover gig economy trends, learn why employee experience matters, and find out about future technology and its impact on work.

“Leading organizations are preparing for the future by upskilling employees, so that they can embrace change at the speed that future business demands. This requires clear communication and a cohesive change management strategy.”

Alex Clemente

Managing Director of Harvard Business Review Analytic Services