iCE.X Intelligent Connected Experience

Is your TR-069 ACS outdated? Underutilized? Does it provide a cloud-scale, future proof architecture extensible to new device types including in-home IoT device management? Does it support AI/ML based analytics with autonomous problem detection and self-healing? Do you want to empower your subscribers with a zero-touch Self Care offer that includes an NLP AI based chatbot and ML based Smart FAQ?

HCLTech offers iCE.X, a cloud ready intelligent IoT Device Management platform which simplifies the resolution of complex home network & device connectivity issues. iCE.X is HCLTech’s re-imagined Device Management Platform, based on IP acquired from Cisco (formerly Prime Home). It goes beyond simple device management functions, enabling communication service providers (CSP) to monetize connected devices and improve the customer experience. iCE.X has a proven track record with Tier 1 & Tier 2 service providers.

CSPs can leverage the iCE.X platform to empower CSR agents, Operations, and End Users to proactively identify, troubleshoot and resolve issues.

HCLTech can offer creative commercial and business models, and guarantee a zero-downtime migration with 24/7 dedicated support.