iCE.X Intelligent Connected Experience | HCLTech


Is your TR-069 ACS outdated? Underutilized? Does it provide a cloud-scale, future proof architecture extensible to new device types including in-home IoT device management? Does it support AI/ML based analytics with autonomous problem detection and self-healing? Do you want to empower your subscribers with a zero-touch Self Care offer that includes an NLP AI based chatbot and ML based Smart FAQ?

HCLTech offers iCE.X, a cloud ready intelligent IoT Device Management platform which simplifies the resolution of complex home network & device connectivity issues. iCE.X is HCLTech’s re-imagined Device Management Platform, based on IP acquired from Cisco (formerly Prime Home). It goes beyond simple device management functions, enabling communication service providers (CSP) to monetize connected devices and improve the customer experience. iCE.X has a proven track record with Tier 1 & Tier 2 service providers.

CSPs can leverage the iCE.X platform to empower CSR agents, Operations, and End Users to proactively identify, troubleshoot and resolve issues.

HCLTech can offer creative commercial and business models, and guarantee a zero-downtime migration with 24/7 dedicated support.

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Business Benefits

SMART Workforce
Reduce Costs
  • Reduce Service call duration by 50%, truck Rolls by 20%
  • Low Start-up cost
  • Pay-As-You-Grow options
  • Free device interop for all deployed device types
  • Free trial version available immediately
Smart Manufacturing
Quick Deployment
  • Pre-orchestrated for Cable, Telco & ISP use cases
  • Zero touch quick onboarding of devices
  • Guaranteed zero downtime during migration
  • SaaS and on-Prem business models
  • 24x7 dedicated support
Smart Product
  • Hot pluggable - 8 powerful solutions select per your need
  • Next-Gen Selfcare Portal, AI/ML based Chatbot and Smart FAQ to improve QoE
  • 10-100X Faster Real Time Insights to accelerate issue resolution
  • Support hitless upgrade
  • easy extension to other IoT use cases

iCE.X Platform overview


Know More & Contact Us

To know more about our capabilities and offerings, please visit iCE.X webpage.

For further queries, please write to