Overview
Join us on November 12 for the Customer Experience Forum, an exclusive event powered by Microsoft and reimagined by HCLTech. Hosted at the Microsoft NYC Times Square Office, New York, this immersive forum brings together industry leaders, AI innovators and customer experience experts to explore the future of AI-powered contact centers and digital engagement.
Engage live with leaders from Microsoft, HCLTech and industry partners while connecting with peers across industries. Attend in person or join sessions virtually from anywhere.
Event Details
Date: November 12
Time: 9:00 AM – 4:00 PM
Venue: Microsoft NYC Times Square Office, 11 Times Square, 7th Floor, New York, NY 10036, USA
What You'll Explore
Discover how GenAI and CCaaS technologies are transforming voice and digital customer interactions to drive operational excellence, improve customer satisfaction and unlock new growth opportunities.
Key Sessions and Experiences
- AI-driven customer experience evolution
- Real-world CX transformation case studies
- Copilot Studio demos featuring conversational AI and multi-agent platforms
- Unified CCaaS solutions driving revenue growth and operational efficiency
- GenAI deployment strategies and multi-bot orchestration
- Interactive enterprise roundtable discussions and success stories
- Customer spotlight: Journey to Dynamics 365 Contact Center
- Next-generation voice biometrics and multifactor authentication
Why Attend
Hear from Industry Leaders
Gain exclusive insights directly from Microsoft and HCLTech executives, architects and transformation leaders.
Experience AI-Powered Contact Centers in Action
See live demonstrations of next-generation AI, automation and customer engagement technologies.
Learn from Real Customer Journeys
Explore practical use cases, transformation stories and measurable outcomes from enterprise leaders.
Expand Your Network
Connect with CX leaders, IT strategists and business decision-makers from across industries.
Who Should Attend
- CXOs and digital transformation leaders
- Contact center and operations executives
- IT and AI strategists
- Customer experience professionals
- Microsoft and HCLTech enterprise clients and partners
Highlights from Previous Events
Explore moments and insights from our successful Customer Experience Forums hosted in California and Chicago, featuring executive discussions, customer showcases and live innovation experiences.
