Healthcare & Life Sciences Case Studies Driving Digital Transformation
Healthcare & life sciences case studies showcasing how HCLTech helps providers, payers, pharma and life sciences organizations modernize, innovate and improve outcomes.
Modernizing member and provider engagement with an AI-powered contact center
HCLTech helped a leading dental benefits organization modernize customer engagement with an AI-powered contact center supporting millions of member interactions annually.
Transforming patient engagement with an AI-powered contact center platform
HCLTech helped a leading US retail pharmacy replace its legacy DTMF-based IVR with a conversational AI platform, enhancing patient experience and operational efficiency.
Scalable Clinical Service Desk enables uninterrupted physician productivity
HCLTech helped a large healthcare provider ensure uninterrupted patient care through a specialized 24x7 Clinical Service Desk supporting physicians and critical clinical applications.
Transforming clinician support experience across large non-profit health system
Transformed clinical application support across 100+ hospitals by creating a clinician-aligned service desk, improving accessibility, responsiveness and first-contact resolution.
Epic Service Desk Support for Improved Care Delivery
Enhanced Epic Clinical Service Desk support for 7,200+ users across 53 hospitals and 1,300+ care sites, improving operational resilience and clinician experience.
Accelerating enterprise EHR modernization without disrupting patient care
Enterprise-scale EHR support enabled seamless consolidation of five EHR platforms, 1700+ applications and 23000 interfaces while maintaining uninterrupted clinical operations across the health system.
Strengthening pediatric care IT operations during EHR transition
HCLTech transformed application support for one of the largest free-standing pediatric health systems in the U.S., improving responsiveness and operational control across 190+ systems.
Transforming IT operations for a leading US healthcare services provider
AI-led unified IT model transforms operations, improving stability, experience and scalability for healthcare provider
Persona-driven operating model transforms radiology IT operations
A US radiology provider reliant on highly available clinical systems partnered with HCLTech to modernize IT operations, building a scalable, resilient, clinician‑centric model aligned with workflows.
Transforming regulatory monitoring with the Intelligent Regulatory Platform (IRP)
GenAI-powered regulatory intelligence automates monitoring, streamlines analysis and delivers real-time insights, enabling faster decisions, reduced effort and ~30% productivity gains.
Transforming quality assurance auditing for a leading Biopharma firm
Discover how GenAI-led automation transformed quality assurance auditing for a leading biopharma firm, improving audit efficiency and reducing validation errors.