Global Veeva Tier 1 and Tier 2 Support | HCLTech

With the presence of over 6,000+ users in 52 countries across EMEA and LATAM the ongoing support model was highly decentralized.

Our support model leveraged the power of social community support on the Salesforce chatter platform to provide self-service support. We partnered with the client to provide a centralized and multi-lingual EU-based Veeva support model. The support model utilized the ‘Salesforce chatter’.

We provided a user-focused, cost-efficient, centralized Veeva support model with comprehensive services and consistent SLA performance.

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