Multinational tire and rubber product manufacturer saves $4M annually after supply chain transformation
Overview
The client is a leading multinational manufacturer of tire and rubber products, known for its high-velocity order fulfillment and advanced warehouse operations. With a global footprint and a reputation for quality, the company faced increasing pressure to modernize its supply chain and IT infrastructure to stay competitive.
The Objective
The primary goal was to transform the client’s order fulfillment and warehouse operations to improve efficiency and reduce costs. Specific objectives included:
- Streamlining operational complexity and minimizing delivery penalties
- Enhancing the flexibility, scalability and auditability of IT systems
- Building a resilient and future-ready supply chain infrastructure
The Challenge
Operational inefficiencies and system limitations were impacting profitability and delivery performance:
- Demand fluctuations and product mix variations threatened factory operations
- Business processes lacked proper documentation, causing delays and inconsistencies
- Legacy IT systems were inflexible and unable to scale with business needs
- Frequent delivery misses led to heavy penalties from OEMs
The Solution
HCLTech conducted a comprehensive audit of the client’s existing processes and technologies. Based on the findings, the team:
- Recommended best-in-class tools and technologies tailored to the client’s operational needs
- Redesigned business processes to support faster, high-volume order deliveries
- Re-architected IT systems to enable flexible workflows and automated audit capabilities
- Minimized tool and interface sprawl to simplify operations and improve user adoption
The Impact
The transformation led to significant business outcomes:
- $4 million in annual savings through optimized order fulfillment processes
- $1 million in cost avoidance by reducing unnecessary changes to IT systems
- Substantial reduction in OEM penalties due to improved delivery performance
- A modernized warehouse architecture that supports scalable, future-ready operations
