The customer’s environment had grown increasingly complex over the years, with heterogeneous platforms such as Unix, Windows, Linux, Solaris, SharePoint, WebSphere, AWS and network infrastructure coexisting without unified governance. Manual processes dominated several critical workflows , from patching and installations to incident handling and compliance reporting. Inconsistent change management practices further increased the risk of outages, while legacy configurations hindered scalability, automation and security enforcement.

Frequent incident floods, high-priority page calls, bandwidth bottlenecks, excessive SharePoint logs and unstable production workloads affected service quality. On the cloud side, subnet fragmentation, unmonitored DNS activity and pipeline concurrency limits created operational inefficiencies and security gaps. The enterprise needed a partner capable of bringing structure, automation, visibility and resilience across this diverse landscape.

HCLTech adopted a step-by-step modernization and stabilization approach, beginning with gaining production confidence, establishing governance frameworks and identifying high-value automation opportunities. A cross-functional operations model was implemented across platform towers, to ensure coordinated remediation and process consistency.

A key principle of the approach was standardization: aligning tools, processes, documentation and approvals across all environments. HCLTech also introduced centralized monitoring, performance tuning, security hardening and cloud-native operational enhancements, while gradually reducing manual intervention through targeted automation.

HCLTech fine-tuned alerting mechanisms, optimized resource configurations, automated recurring tasks and strengthened change governance. This dramatically reduced incident floods, stabilized production systems and improved end-user experience.

Modernizing patching and compliance

The quarterly patching cycle was failing critical SLAs due to manual dependency tracking and undefined lifecycle practices. HCLTech introduced a structured patching calendar, automated compliance reporting and end-to-end documentation for every application.

This enabled the team to remediate 20,000+ vulnerabilities, achieve stable performance and deliver a fully governed patch lifecycle.

Automation at scale

Automation became the cornerstone of the transformation. Through systematic identification of high-volume, repetitive activities, HCLTech saved 15K+ man-hours, resolved 30K+ incidents automatically and accelerated provisioning, installation and reporting across environments.

Network modernization and cloud enhancements

To address limited visibility and performance inconsistencies, HCLTech implemented a centralized network management framework, improved bandwidth utilization, standardized device models and introduced design-driven automation.

Through collaborative transformation, HCLTech enabled the enterprise to transition from fragmented, manual operations to a stable, automated and resilient technology ecosystem.

Conclusion

This engagement showcases how a structured, automation-driven service model can transform even the most fragmented hybrid environments into resilient, secure and efficient ecosystems. Through proactive governance, cross-platform standardization and experience-led design, HCLTech empowered the organization to achieve long-term operational excellence while laying the foundation for future transformation and innovation.