Customer Contact Center Solution - Fluid Contact Center

OVERVIEW

With the ‘new normal’ getting prominent and the ‘new way’ of doing business high on acceptance, customer experience (CX) is gaining more importance than ever before. There is an increasing demand in customer contact centers. Hence, the changes taking place need to ensure a smart, positive, and fluid customer experience to achieve lifetime loyalty. The next layer of our customers is enabled via our Fluid Contact Centers which is designed for the Frontline Experience Advocates who are directly interfacing with the CX world.

With HCL’s Fluid Contact Center, the enterprises are powered with a new 4I-model– Interact, Inform, Insight, and Impact. With omnichannel presence, customers have the privilege to choose from multiple touch points to interact and resolve. The responsible, pervasive, and quick customer information enables the frontliners to analyze, sense, and respond by delivering exceptional customer delight using the AI-enabled conversational bots and self-service assistance. A continuous real-time sentiment analysis brings enhanced learning and a deeper understanding of customers’ needs which helps the experience advocates to exceed the customer expectations and reach the greatest outcome rapidly.

OUR APPROACH

OUR APPROACH
OUR APPROACH
OUR APPROACH
OUR APPROACH

ADVANCED ANALYTICS

ADVANCED ANALYTICS
ADVANCED ANALYTICS
ADVANCED ANALYTICS
ADVANCED ANALYTICS

PRODUCTS & SOLUTIONS

ProductSolutions
ProductSolutions
ProductSolutions
ProductSolutions
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