Customer Contact Center Solution - Fluid Contact Center

OVERVIEW

With the ‘new normal’ getting prominent and the ‘new way’ of doing business high on acceptance, customer experience (CX) is gaining more importance than ever before. There is an increasing demand in customer contact centers. Hence, the changes taking place need to ensure a smart, positive, and fluid customer experience to achieve lifetime loyalty. The next layer of our customers is enabled via our Fluid Contact Centers which is designed for the Frontline Experience Advocates who are directly interfacing with the CX world.

With HCL’s Fluid Contact Center, the enterprises are powered with a new 4I-model– Interact, Inform, Insight, and Impact. With omnichannel presence, customers have the privilege to choose from multiple touch points to interact and resolve. The responsible, pervasive, and quick customer information enables the frontliners to analyze, sense, and respond by delivering exceptional customer delight using the AI-enabled conversational bots and self-service assistance. A continuous real-time sentiment analysis brings enhanced learning and a deeper understanding of customers’ needs which helps the experience advocates to exceed the customer expectations and reach the greatest outcome rapidly.

OUR APPROACH

OUR APPROACH
OUR APPROACH
OUR APPROACH
OUR APPROACH

ADVANCED ANALYTICS

ADVANCED ANALYTICS
ADVANCED ANALYTICS
ADVANCED ANALYTICS
ADVANCED ANALYTICS

PRODUCTS & SOLUTIONS

ProductSolutions
ProductSolutions
ProductSolutions
ProductSolutions

ECOSYSTEM OF PARTNERS

We extend our technology and business capabilities through a powerful ecosystem of partners. Our strategic partnerships with trusted and leading players helps us in addressing business challenge through contact center transformation and delivering seamless and connected customer experience.

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<div id="insightsnews"> <div class="page-title"><h2><span>Insights &amp; News</span></h2></div> <div id="block-serviceline-serviceline-latest-thinking"> <div class="container"> <div class="content-main-block clearfix"> <div class="content-block"> <div class="col-container"> <h3><span>Blogs</span></h3> <div class="view view-view-serviceline-blogs view-id-view_serviceline_blogs view-display-id-block view-dom-id-f723cd4a3b99b37cf9059e8fb39fd0eb"> <div class="view-content"> <div class="sub-carousel"> <!--- <div class="item"> <a href="/blogs/alternative-imagined-order-collaboration-ucaas-during-covid-19" tabindex="-1"><img alt="An Alternative Imagined Order – Collaboration (UCaaS) during COVID-19" class="img-responsive" src="https://www.hcltech.com/sites/default/files/collaboration_ucaas_during_covid_19.jpg" title="Digital Disruption" typeof="Image" /></a> <div class="views-field views-field-path-1"> <h4><span class="field-content"><a href="/blogs/alternative-imagined-order-collaboration-ucaas-during-covid-19" tabindex="-1">An Alternative Imagined Order – Collaboration (UCaaS) during COVID-19</a></span></h4> </div> <a class="readmore light" href="/blogs/alternative-imagined-order-collaboration-ucaas-during-covid-19" tabindex="-1">Read more</a> </div> <div class="item"><a href="/blogs/remote-work-and-during-covid-19" tabindex="0"><img alt="Remote Work Before and During COVID-19" class="img-responsive" src="https://www.hcltech.com/sites/default/files/remote_work_before_and_during_covid-19.jpg" title="Remote Work Before and During COVID-19" typeof="Image" /></a> <div class="views-field views-field-path-1"> <h4><span class="field-content"><a href="/blogs/remote-work-and-during-covid-19" tabindex="0">Remote Work Before and During COVID-19</a></span></h4> </div> <a class="readmore light" href="/blogs/remote-work-and-during-covid-19" tabindex="0">Read more</a> </div> <div class="item"><a href="https://www.hcltech.com/blogs/impact-covid-19-contact-centers-and-road-more-resilient-future" tabindex="0"><img alt="The Impact of COVID-19 on Contact Centers: And the Road to a More Resilient Future" class="img-responsive" src="https://www.hcltech.com/sites/default/files/updtewx4852_infra-thumbnails_320x228-pixel_11.jpg" title="The Impact of COVID-19 on Contact Centers: And the Road to a More Resilient Future" typeof="Image" /></a> <div class="views-field views-field-path-1"> <h4><span class="field-content"><a href="https://www.hcltech.com/blogs/impact-covid-19-contact-centers-and-road-more-resilient-future" tabindex="0">The Impact of COVID-19 on Contact Centers: And the Road to a More Resilient Future</a></span></h4> </div> <a class="readmore light" href="https://www.hcltech.com/blogs/impact-covid-19-contact-centers-and-road-more-resilient-future" tabindex="0">Read more</a> </div> ---> <div class="item"> <a href="https://www.hcltech.com/blogs/fluid-cx-driving-customer-engagement-experience-economy" tabindex="-1"><img alt="Fluid CX: Driving customer engagement in the Experience Economy" class="img-responsive" src="https://www.hcltech.com/sites/default/files/wx6428-thumbnails-320x228px.jpg" title="Fluid CX: Driving customer engagement in the Experience Economy" typeof="Image" /></a> <div class="views-field views-field-path-1"> <h4><span class="field-content"><a href="https://www.hcltech.com/blogs/fluid-cx-driving-customer-engagement-experience-economy" tabindex="-1">Fluid CX: Driving customer engagement in the Experience Economy</a></span></h4> </div> <a class="readmore light" href="https://www.hcltech.com/blogs/fluid-cx-driving-customer-engagement-experience-economy" tabindex="-1">Read more</a> </div> <div class="item"><a href="https://www.hcltech.com/blogs/data-overload-decision-analytics-contact-center-ai-three-tips" tabindex="0"><img alt="From Data Overload to Decision Analytics with Contact Center AI – Three Tips " class="img-responsive" src="https://www.hcltech.com/sites/default/files/wx8293-thumbnails-infra-320x228px.jpg" title="From Data Overload to Decision Analytics with Contact Center AI – Three Tips " typeof="Image" /></a> <div class="views-field views-field-path-1"> <h4><span class="field-content"><a href="/https://www.hcltech.com/blogs/data-overload-decision-analytics-contact-center-ai-three-tips" tabindex="0">From Data Overload to Decision Analytics with Contact Center AI – Three Tips </a></span></h4> </div> <a class="readmore light" href="https://www.hcltech.com/blogs/data-overload-decision-analytics-contact-center-ai-three-tips" tabindex="0">Read more</a> </div> <div class="item"> <a href="https://www.hcltech.com/blogs/designing-multi-experience-contact-centers-powered-ai" tabindex="0"><img alt="Designing Multi-experience Contact Centers Powered By AI" class="img-responsive" src="https://www.hcltech.com/sites/default/files/thumbnail-2b_320x228.jpg" title="Designing Multi-experience Contact Centers Powered By AI" typeof="Image" /></a> <div class="views-field views-field-path-1"> <h4><span class="field-content"><a href="https://www.hcltech.com/blogs/designing-multi-experience-contact-centers-powered-ai" tabindex="0">Designing Multi-experience Contact Centers Powered By AI</a></span></h4> </div> <a class="readmore light" href="https://www.hcltech.com/blogs/designing-multi-experience-contact-centers-powered-ai" tabindex="0">Read more</a> </div> <div class="item"><a href="https://www.hcltech.com/blogs/road-fluidcc-five-steps-modernize-your-contact-center" tabindex="0"><img alt="Road to fluidcc– five steps to modernize your contact center" class="img-responsive" src="https://www.hcltech.com/sites/default/files/wx9188-thumbnail-banners-infra-thumbnail-320x228px.jpg" title="Road to fluidcc– five steps to modernize your contact center" typeof="Image" /></a> <div class="views-field views-field-path-1"> <h4><span class="field-content"><a href="https://www.hcltech.com/blogs/road-fluidcc-five-steps-modernize-your-contact-center" tabindex="0"> Road to fluidcc– five steps to modernize your contact center</a></span></h4> </div> <a class="readmore light" href="https://www.hcltech.com/blogs/road-fluidcc-five-steps-modernize-your-contact-center" tabindex="0">Read more</a> </div> <div class="item"><a href="https://www.hcltech.com/blogs/supercharge-your-contact-center-strategy-contextual-intelligence" tabindex="0"><img alt="Supercharge your Contact Center strategy with Contextual Intelligence" class="img-responsive" src="https://www.hcltech.com/sites/default/files/wx9188-90-thum_320x228.jpg" title="Supercharge your Contact Center strategy with Contextual Intelligence" typeof="Image" /></a> <div class="views-field views-field-path-1"> <h4><span class="field-content"><a href="https://www.hcltech.com/blogs/supercharge-your-contact-center-strategy-contextual-intelligence" tabindex="0">Supercharge your Contact Center strategy with Contextual Intelligence</a></span></h4> </div> <a class="readmore light" href="https://www.hcltech.com/blogs/supercharge-your-contact-center-strategy-contextual-intelligence" tabindex="0">Read more</a> </div> </div> </div> </div> </div> </div> <div class="content-block"> <div class="col-container"> <h3><span>E-book</span></h3> <div class="view view-view-serviceline-whitepapers view-id-view_serviceline_whitepapers view-display-id-block view-dom-id-6373cc375913a7f8f755bc30621c72b0"> <div class="view-content"> <div class="sub-carousel"> <div class="item"><a href="https://www.hcltech.com/dwp-on-covid19#contact-us" tabindex="-1"><img alt="Download PoV" class="img-responsive" src="https://www.hcltech.com/sites/default/files/thumbnail_e_book.jpg" title="Download PoV" typeof="Image" /></a> <div class="views-field views-field-path-1"> <h4><span class="field-content"><a href="https://www.hcltech.com/dwp-on-covid19#contact-us" tabindex="-1">Download PoV</a></span></h4> </div> <a class="readmore 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