Contact Center Transformation with Fluid Contact Center Solutions | HCLTech
Our capabilities
Overview

Balance Revenue and CX Drivers with Contact Center Solutions

Gain a future-facing and experience-centric approach with our Fluid Contact Center solutions

  • Pragmatic, long-term contact center roadmap
  • CX and agent experience digital transformation
  • End-to-end managed services for the contact center
  • Best-in-class modular framework

Elevate the experiences you deliver and empower your agents and customers with next-gen contact center solutions built on the latest technologies.

Making Banks Future-Ready

Our Ecosystem Partners

AWS
Cyara
Genesys
Nice
Google
Capabilities

Level Up Your Contact Center

Customer expectations are higher than ever. Meeting them means having the right tools, people and strategies in place.

Our offerings help you deliver differentiating CX by meeting customers on the channel of choice, empowering agents with the right tools and complete utilization of contact center technology.

Automate CX Assurance services

Automate CX Assurance services

Benefit

Leverage the power of cloud contact center

Benefit

Build your contact center step by step

Benefit

Re-imagine self-service with conversational AI

Benefit

Deploy CX platform as a managed service

Benefit

Enrich legacy platforms with AI

Services

Elevate Your Contact Center Services

Pair practicality with impossibility.

Our contact center solutions take your organization to the next phase of your contact center transformation - and keep you moving forward.

Offerings

Powering Differentiating CX

Create Transformational
Contact Center Experiences

With our innovative Fluid Contact Center framework, we’ll create a custom roadmap for your organization.

  • Identify practical next steps for implementation
  • Redesign architecture and align with technologies
  • Workshop the CX leadership journey
  • Develop a transformation roadmap and partner matrix

And we’ll make it happen.

That's why we excel where others ideate. We don t get stuck in the planning phase. We discover. We think. We plan. We act. Doers get results.

80%

reduction in
abandoned calls

* Cyara TEI report
15%

reduction in
AHT

* Genesys Cloud, NICE TEI report
44%

improvement
in CSAT

* NICE TEI and Genesys
Cloud report
40%

inquiry containment in
self-service with chatbots

* IBM Watson TEI report

Case Studies

Brochures

Contact Us

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