SAP Customer Experience (CX) Services and Solutions | HCLTech
Overview

Elevate Customer Experience with our SAP CX Solutions

HCLTech CX practice enables organizations to deliver exceptional customer experiences by supporting business processes ranging from marketing, sales, service, e-commerce and the management of customer master data across multiple channels.

We help organizations drive innovation, agility and market differentiation, resulting in revenue creation and cost reduction. We have a range of unique and rapid CX offerings, accelerators and an innovative delivery methodology to enable a connected customer journey.

Leveraging SAP’s extensive and rapidly expanding suite of CX (C/4HANA) industry-leading cloud software, our team will work closely with you to deliver excellent customer experiences.

Overview
Customer Experience Services

Delivering Transformative, End-to-end Customer Experience Services to Build Long-lasting Relationships

Our view of SAP CX is platform-centric, influencing our approach to all services related to customer experience — be it a greenfield implementation, upgrade or migration to the cloud, enhancements and support, or consulting and advisory services.

We approach the core as a scalable digital platform capable of providing solutions to all the digital engagement needs of the organization — across brands, geographies, and business units.

  • Our cross-industry global SAP customer experience experts draw on our 20+ years of consulting experience to assist you with business process re-engineering, roadmap creation and architectural advice.
  • We offer brownfield and greenfield implementations of both on-premise and cloud-based SAP CX software implementations and a mix of both
  • Experienced, certified consultants with an average of 7+ years’ experience, trained in our hybrid agile methodology for quick, low-risk implementations
  • Proprietary tools, pre-packaged software offerings and accelerators to fast-track your implementation
  • Offshore CX testing factory using automated tools
  • Support, migrate and upgrade your existing software implementations to ensure you have an uninterrupted and stable environment
  • B2C retail accelerator template
  • B2B parts accelerator template
  • SCP digital portal accelerator template
  • SAP service cloud implementation accelerator
  • SAP sales cloud implementation accelerator
  • Athena CX enablement platform
  • Digital customer experience roadmap assessment
  • Hybris On-premise to SAP commerce cloud assessment
  • SAP CRM move to SAP sales and service cloud assessment
  • Remote service centre assessment templates
  • Service cloud assessment templates
  • SAP commerce/Hybris commerce to SAP commerce cloud CCV2
  • SAP CRM to SAP sales and service cloud
  • Specialist SAP CPQ integration skills to integrate with S/4 and C/4
  • SAP commerce/Hybris commerce
  • Customer, employee, brand and product
  • Subscriptions
  • Alexa and chatbot integrations
  • Connected commerce with IoT
  • Give your customers the information they need to make sustainable choices
  • Enable your customers to lead a carbon-neutral lifestyle
  • Reduce wastage in packaging and logistics in your e-commerce operations
  • Source your products from sustainable suppliers
Solutions

Intelligent Solutions

HCLTech’s CX technology innovation team leverages SAP’s CX C/4HANA suite of products, as well as and SAP Cloud Platform (SCP), to develop technology assets for the future.

Our Athena innovation suite includes intelligent customer engagement solutions for a connected enterprise. The Athena platform is hosted on cloud and this is where we design, build and deploy our innovative solutions for commerce, sales and service, marketing, subscriptions, chatbots, virtual assistant and many more.

Rapid commerce cloud for B2B and B2C

Rapid commerce cloud for B2B and B2C

CPQ and commissions

CPQ and commissions

Customer experience management

Customer experience management

Customer data management

Customer data management

AI, machine learning and predictive analysis

AI, machine learning and predictive analysis

Sales team performance management

Sales team performance management

Digital portals

Digital portals

Sales and service cloud

Sales and service cloud

Solutions

Intelligent Solutions

HCLTech’s CX technology innovation team leverages SAP’s CX C/4HANA suite of products, as well as S/4HANA and SAP Cloud Platform (SCP), to develop technology assets for the future.

Our Athena innovation suite includes intelligent customer engagement solutions for a connected enterprise. The Athena platform is hosted on cloud and this is where we design, build and deploy our innovative solutions for commerce, sales and service, marketing, subscriptions, chatbots, virtual assistant and many more.

Rapid commerce cloud for B2B and B2C

Rapid commerce cloud for B2B and B2C

CPQ and commissions

CPQ and commissions

Customer experience management

Customer experience management

Customer data management

Customer data management

AI, machine learning and predictive analysis

AI, machine learning and predictive analysis

Sales team performance management

Sales team performance management

Digital portals

Digital portals

Sales and service cloud

Sales and service cloud

Resources

Discover How to Seamlessly Connect Assets, People and Processes