Elevate Customer Experience with Our SAP CX Solutions
HCLTech CX practice enables organizations to deliver exceptional customer experiences by supporting business processes ranging from marketing, sales, service, e-commerce and the management of customer master data across multiple channels.
We help organizations drive innovation, agility and market differentiation, resulting in revenue creation and cost reduction. We have a range of unique and rapid CX offerings, accelerators and an innovative delivery methodology to enable a connected customer journey.
Leveraging SAP’s extensive and rapidly expanding suite of CX (C/4HANA) industry-leading cloud software, our team will work closely with you to deliver excellent customer experiences.
Delivering Transformative, End-to-end Customer Experience Services to Build Long-lasting Relationships
Our view of SAP CX is platform-centric, influencing our approach to all services related to customer experience — be it a greenfield implementation, upgrade or migration to the cloud, enhancements and support, or consulting and advisory services.
We approach the core as a scalable digital platform capable of providing solutions to all the digital engagement needs of the organization — across brands, geographies and business units.
- Our cross-industry global SAP customer experience experts draw on our 20+ years of consulting experience to assist you with business process re-engineering, roadmap creation and architectural advice.
- We offer brownfield and greenfield implementations of both on-premise and cloud-based SAP CX software implementations and a mix of both
- Experienced, certified consultants with an average of 7+ years’ experience, trained in our hybrid agile methodology for quick, low-risk implementations
- Proprietary tools, pre-packaged software offerings and accelerators to fast-track your implementation
- Offshore CX testing factory using automated tools
- Support, migrate and upgrade your existing software implementations to ensure you have an uninterrupted and stable environment
- B2C retail accelerator template
- B2B parts accelerator template
- SCP digital portal accelerator template
- SAP service cloud implementation accelerator
- SAP sales cloud implementation accelerator
- Athena CX enablement platform
- Digital customer experience roadmap assessment
- Hybris On-premise to SAP commerce cloud assessment
- SAP CRM move to SAP sales and service cloud assessment
- Remote service centre assessment templates
- Service cloud assessment templates
- SAP commerce/Hybris commerce to SAP commerce cloud CCV2
- SAP CRM to SAP sales and service cloud
- Specialist SAP CPQ integration skills to integrate with S/4 and C/4
- SAP commerce/Hybris commerce
- Customer, employee, brand and product
- Subscriptions
- Alexa and chatbot integrations
- Connected commerce with IoT
- Give your customers the information they need to make sustainable choices
- Enable your customers to lead a carbon-neutral lifestyle
- Reduce wastage in packaging and logistics in your e-commerce operations
- Source your products from sustainable suppliers
We think these topics might interest you
Resources
Frequently Asked Questions about SAP Customer Experience Solutions
Yes, we do. Our move-to-cloud assessment services include a dedicated Hybris on-premises-to-SAP Commerce Cloud evaluation, followed by a full migration to SAP Commerce Cloud CCV2. We assess your current environment, identify risks and map a clear, low-disruption path to the cloud—backed by 20+ years of SAP consulting experience.
Absolutely. We support both approaches depending on your business needs, existing landscape and transformation goals. Whether you're building a net-new SAP CX environment or evolving what you already have, our certified consultants apply a hybrid agile methodology to keep delivery efficient, low-risk and aligned with your roadmap.
Athena is our proprietary cloud-hosted innovation suite built on SAP CX and BTP technologies. We use it to design, build and deploy intelligent customer engagement solutions—covering commerce, sales, service, marketing, subscriptions, chatbots and virtual assistants. It's where our technology innovation team turns emerging ideas into production-ready enterprise capabilities.
We offer a comprehensive suite of cloud assessment services, including digital CX roadmap assessments, Hybris on-prem to SAP Commerce Cloud evaluations, SAP CRM to Sales and Service Cloud assessments, and remote service center and service cloud assessment templates—giving you a clear, evidence-based foundation before any migration begins.
Yes. Our experience management practice covers SAP Qualtrics implementation across customer, employee, brand and product experience programs. We help our clients design and deploy listening strategies that turn experience data into actionable insights—by connecting Qualtrics to the broader SAP CX ecosystem for a more complete view of every stakeholder relationship.
We offer several proprietary accelerators designed to reduce implementation time and risk. These include B2C retail and B2B parts accelerator templates, an SCP digital portal accelerator, SAP Service Cloud and Sales Cloud implementation accelerators, and our Athena CX enablement platform—all built to fast-track delivery without compromising quality or scalability.
Our SAP CX consultants average 7+ years of hands-on experience and are certified across the SAP CX C/4HANA suite. Combined with our 20+ years of cross-industry consulting heritage, we bring deep technical knowledge and real-world implementation expertise—whether your project spans a single market or multiple geographies and business units.
Yes. We bring specialist SAP CPQ integration skills specifically designed to connect configure-price-quote capabilities with both S/4HANA and C/4HANA environments. This helps our clients streamline complex quoting processes, improve sales accuracy and create a more seamless handoff between front-office CX and back-office operations.
We help our clients embed sustainability directly into their SAP ecommerce operations. This includes giving shoppers the information they need to make sustainable choices, enabling carbon-neutral lifestyle options, reducing packaging and logistics waste, and connecting clients with sustainable suppliers, making responsible commerce a practical, operational reality rather than just a brand commitment.
We have been delivering SAP CX consulting for over 20 years. That depth of experience spans industries, geographies and generations of SAP technology—from early CRM implementations through to today's cloud native C/4HANA suite. It's what allows us to offer credible advisory, proven accelerators and a delivery methodology refined through hundreds of real-world engagements.
Subscribe to the HCLTech Newsletter
for our latest news and insights
