Optimizing the Next-Gen Workplace with Improved User Experience and Productivity
As the demand for IT service desk support grows exponentially, IT help desks must deliver the consumer-grade, personalized and omnichannel support experiences demanded by today's hyper-connected and more empowered Millennials, as well as for the diverse workforces they are supporting, which are spread across continents, cultures, languages, generations and time zones and leveraging diverse platforms, tools and technologies. Failure to do so will result in higher costs, more downtime and reduced employee motivation and productivity.
HCLTech manages 30M+ IT service desk contacts annually, for 250+ enterprise clients, using our new-age workplaces and IT help desk support services. Our clients experience increased efficiency through automation, preemptive resolutions of issues and accelerated Windows migrations. With our robust partner ecosystem, global sourcing and remote support, they enjoy world-class end-to-end desktop network lifecycle management services.
Unified Communications and Collaboration (UCC)
Global enterprises are increasingly adopting a flexible hybrid work approach that requires them to augment their capabilities for meetings, messaging, voice and video calling, content sharing, bots and the integration of business workflows. Our UCC services include comprehensive, adaptive, cost-effective and secure technology solutions to effectively manage evolving workplace models.
At HCLTech, we guide enterprises in selecting the ideal tools to streamline the transition to a flexible work culture, while ensuring compliance with workplace standards.
Cloud Office
With globalization has come a deep shift in ways of working and a landscape full of emerging threats. As a result, secure, agile and dynamic collaboration services, email management services and cloud workplace services are needed now more than ever.
Challenges faced by enterprises trying to manage inhouse messaging solutions include storage limitation, SPAM and high expenses. HCLTech’s messaging and collaboration services help overcome these challenges and are tailored to each organization’s specific business objectives.
By partnering with HCLTech for email management services, cloud office services and collaboration tools, our clients enjoy enhanced productivity, deployment flexibility, increased operational efficiency and cost optimization.
Kaleidoscope - IT User Profile Management Solution
Our messaging and collaboration solution tailored to your user profiles, providing you with the full range of workplace-related services
Design and migration services
Upgrade to the latest platforms covering your entire infrastructure lifecycle, from assessment, design and migration to post-migration support
Cloud evaluation for workloads
We propose the right hybrid solution to fit your commercial and technical requirements, helping to enable a seamless cloud office
Email communication management
A Microsoft Office 365 offering comprised of an Information Technology Infrastructure Library (ITIL)-based MaaS (Messaging-as-a-Service) solution
Workplace Assessment
Our digital workplace assessment service that helps enterprises develop a modern workplace.
- Empowering you with a scientific way of segregating user profiles using real-time data analytics
- Providing visibility into every aspect of your workplace — and helping to createg a modern workplace for each profile
- Rendering fit-for-purpose digital workplace solutions, devices and services to all end users
Workplace Automation
Workplace-related expectations have changed significantly due to device flexibility, real time connectivity, increased mobility and workplace automation. However, IT teams face difficulties like adopting specific services, monitoring end user devices in a complex work environment, resolving complaints and falling CSAT scores. Workplace automation mitigates these inefficiencies through streamlined operations, reduced costs, increasing uptime and decreasing help desk call volumes.
- WorkblazeTM is our digital end user experience monitoring tool equipped with AIOps, real-time workplace analytics. It provides a unique User Experience index (UEI) across devices, applications and networks.
- OptiBot is a managed workplace optimization and automated end-user enablement product that enhances UX and reduces the burden on IT. It detects, diagnoses and resolves device and application issues proactively with increased IT productivity.
Mobility Services
Fluctuating economies, changing workforce demographics and the ever-evolving technological landscape all keep businesses on their toes, pushing them to explore new business and operational models.
HCLTech Managed Mobility Services redefine the new-age workplace mobility experience by transitioning from a conventional SLA to a modern XLA-based strategy that delivers a richer experience managing IT environments. This portfolio enables enterprises to meet the demands of the changing mobile ecosystem by unifying devices, applications, data and identity and security management.
Resources
Cultivating digital literacy for business success
HMG strategy whitepaper sponsored by HCLTech
Preparing for a sustainable workplace revolution
HMG strategy whitepaper sponsored by HCLTech
Gartner recognizes HCLTech as a Leader for Managed Workplace Services in Europe
Q&A
LibreSpace is HCLTech’s fully managed, end to end workplace virtualization solution that empowers users with intelligent workspaces.
Workplace automation is the system of using technology to perform repetitive or predictable tasks without direct human inputs.
The expectations from digital workplace services have changed significantly due to device flexibility, real time connectivity, increased mobility and automation.
