AI-Driven UCC Solutions for Seamless Collaboration

AI-driven enterprise collaboration with UCC solutions

Overview

Unified Communications and Collaboration (UCC)

In today’s fast-paced, interconnected world, employees are not just the backbone of your organization—they are a driving force behind innovation and success. By prioritizing Employee Experience (EX) as much as Customer Experience (CX), organizations can foster a more engaged and productive workforce. AI and GenAI are at the forefront of this transformation, driving smarter, more efficient collaboration.

HCLTech Collab360 empowers your teams by providing them with the tools they need to collaborate effortlessly and stay ahead in an ever-evolving landscape. By fostering a connected, collaborative environment, we ensure that employees can work smarter, faster, and with greater purpose.

ai-driven-enterprise-collaboration-overview

Capabilities

Modernizes communication stacks with AI, automation and seamless integration

Collab360 is a comprehensive UCC solution built on a modular architecture that enables enterprises to modernize their Unified Communications & Collaboration (UCC) stack at their own pace. Designed to support diverse business needs, it brings together AI, automation, and seamless integrations to create an intelligent, unified, and future-ready collaboration ecosystem. Each module is tailored to solve specific challenges, ensuring enterprises maximize efficiency, enhance employee experiences, and optimize operational costs. To achieve this, we have structured our solutions and services to cover various UCC domain capabilities.

Collaboration Hub

Connecting people across platforms

The Collaboration Hub serves as the foundation for seamless communication & collaboration, bringing together meetings, chat, telephony, and related features in a single AI-powered, persona-based platform so users work more efficiently while reducing context switching.

Connected Workplace

Bridging workspaces, enhancing productivity

The Connected Workplace module transforms physical workspaces into hybrid-ready, intelligent environments. It ensures a solution to facilitate effective collaboration for office and remote workers, enhancing efficiency and productivity and also improving workspace utilization.

Event & Webcast

Efficient events, enhanced participation

For enterprises hosting virtual, hybrid, or in-person events, the Event & Webcast module provides an end-to-end managed event solution providing seamless and professional hybrid event experience ensuring maximum audience engagement.

Enterprise Experience

Streamlining collaboration, boosting engagement

The Enterprise Experience module extends UCC capabilities through CPaaS, allowing seamless communication within enterprise applications. AI virtual agents and bots improve interactions, while the employee experience platform boosts engagement and collaboration.

Rendezvous amplifies Collab360

An AI-powered intelligent monitoring and automation tool

Rendezvous simplifies and modernizes UCC operations by providing a platform for discovery, monitoring, and automation. With its in-depth supervision and efficient monitoring of UCC systems, it ensures seamless operations and timely problem-solving. By leveraging AI capabilities, Rendezvous helps optimize UCC monitoring and automation, thereby reducing operational costs and enhancing overall efficiency.

Services

Unified Communications Services

Delivering strategic, consistent, modernized and customized services

ConsultCollab

HCLTech offers vendor-agnostic consulting, technology audits, and strategic roadmaps to help enterprises optimize their UCC investments. The service focuses on efficiency, cost reduction, compliance, and security assessments to drive long-term success.

TransformCollab

This service ensures smooth migration and integration of new collaboration tools with legacy UCC systems. It includes AI-driven adoption planning, scalable architecture development, and minimal disruption deployment, enhancing enterprise agility and user experience.

ManageCollab

With 24/7 global support, proactive monitoring, and XLA-driven issue resolution, ManageCollab ensures continuous performance enhancements. AI-powered analytics and predictive maintenance help reduce downtime and optimize IT operations.

ExtendCollab

ExtendCollab enables enterprises to seamlessly integrate UCC platforms with business applications using APIs and SDKs. It supports AI virtual agents, persona-driven workflows, custom analytics, and expense management for enhanced productivity.