Predictive Interaction Solution for Utility Companies | HCL

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Predictive Interaction

Overview

Customers expect 24/7 support with a quick resolution to every problem from utility providers. The emergence of mobile applications and customer portals has allowed better service management however service delivery remains a key challenge for any utility company. We have created a predictive SAP S/4HANA enabled alert framework that directs call centre agents and customers to resolve requests.Typical benefits include AHT reduction, increased first call resolution, increased CSAT and reduced training.

ECOSYSTEM OF PARTNERS

Our partnerships allow us to combine each other's strengths, and use this synergy to help our customers quickly implement efficiently operate the latest in IT infrastructure. Our large network of partners allows us to deliver solutions that are tailor made for each of our customers.

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Energy & Utilities