Reimagine Customer Experience with AI
As customer expectations continue to evolve, contact centres are becoming the strategic hub for delivering intelligent, connected and personalised experiences. AI is transforming every interaction, enabling organisations to improve service quality, empower employees, increase operational efficiency and unlock new business value.
Join HCLTech and Microsoft for an exclusive executive forum that explores how leading organisations are accelerating contact centre transformation using Microsoft Dynamics 365 Contact Center, Microsoft Copilot, Azure AI and intelligent automation.
Designed for customer experience, digital transformation and contact centre leaders, this event brings together industry experts and customer practitioners to share practical strategies for building AI-powered service operations.
Event Details
Event: Contact Centre in the Age of AI
Date: Thursday, 3 September 2026
Time: 12:00 PM – 5:30 PM
Venue: Microsoft North Sydney, 28th Floor, 1 Denison Street, North Sydney
Format: In-person executive forum
Registration closes: 28 August 2026
Limited seats available. Register today to secure your place.
Hear from Organisations Leading the Transformation
Gain first-hand perspectives from Bankwest and Pepper Money as they discuss their contact centre modernization journeys with Microsoft and HCLTech. Learn about:
- Business drivers behind their transformation
- Lessons learned during implementation
- Best practices for modernising customer engagement
- Preparing for the next generation of AI-enabled customer service
Connect with Microsoft and HCLTech leaders
Hear from Microsoft's Contact Centre and Business Applications leaders on the latest innovations shaping the future of customer service.
You'll also have the opportunity to engage with HCLTech's ANZ leadership team and global contact centre transformation specialists who have successfully delivered complex CCaaS modernization and migration programs for enterprises across industries.
Why attend?
- Learn practical strategies from real customer transformation journeys
- Explore the latest Microsoft AI and CCaaS innovations
- Network with industry peers and technology leaders
- Gain actionable insights to accelerate your organization's AI roadmap
Important Information
This is an invitation-only, in-person event. Attendance is limited and subject to registration confirmation.
Once your registration has been confirmed, you'll receive the detailed event agenda via email.
For any questions, please contact Simon Beavis at simon.beavis@hcltech.com.