HCLTech at CS Week 2023: Annual Educational and Customer Service Conference | HCLTech
We are @CS Week 2023

As part of our commitment to Supercharge your customer relationship, which involves understanding the needs and preferences and delivering reliable services. HCLTech is proud to be a Gold Sponsor at CS Week 2023.

This year at CS Week 2023, we are showcasing how to supercharge customer engagement through the nine tenets of our UVisionTM Connected Customer.

Enterprise Transformation

  • CIS
  • AMI 2.0
  • Utility Analytics
 

Customer Experience

  • Self-Service
  • User Engagement Platforms
  • Omnichannel Transformation
 

Digital Process Operations

  • Intelligent Contact Center
  • Front and Back Office Transformation
  • Digital Workforce
 

Our connected customer approach is centered on understanding your customer’s needs and preferences, leveraging data to deliver personalized experiences that are consistent, positive, and relevant across all touchpoints of a customer's journey—fostering a culture of engagement with consumers while empowering employees to deliver experiences based on deep consumer insights and drive revenue growth.

While Customer experience is important, we also want our customers (electric, water, gas, smart cities) to be at the forefront of the Net Zero movement or energy transition, to enhance their capabilities and deliver sustainable solutions that benefit both our customers and the planet.

Customer Perspective

E.ON

Dr. Victoria Ossadnik

Chief Operating Officer - Digital Member of the Board of Management

Watch
Stanley Toh

 

Deep Dive Sessions

10:15 am - 10:35 am May 2, 2023 219A

Digital Engagement – Supercharging Prosumer Experience

Customers want to be in control of their Consumption, Generation and Billing while contributing to a Sustainable Grid. The increasing shift from the traditional approach of customers as they become more digitally linked to modern technology is compelling today’s organizations to embrace the vital change in customer behavior, forcing businesses to transform their approach to digital and sustainable processes to reinvent their operations and stay competitive.
Join our session to discover how HCLTech is using modern technologies to supercharge digital customer engagements and how our CX solutions and services are improving customer-centric decision-making for our clients across the globe with real-time actionable insights and analytical capabilities.

Kapil Tyagi
Kapil Tyagi

AVP, Digital Business
Services, HCLTech

Register now
10:15 am - 10:35 am May 2, 2023 220BC

Connecting the Customer, Back Office and Field Worker to Digital Transformation

Fluid communication in the service field between customers, back-office staff and front line workers is key to solving issues quickly and getting it right the first time. Technology should facilitate one version of the truth and sharing the correct information to all parties involved in a timely manner is mission critical for accuracy and resolution. In this session, we will talk about how technology can aid in the communication flow of the work order/service lifecycle so that all parties stay informed and customer satisfaction scores are high along with employee satisfaction as an additional bonus.

Bill Kern
Bill Kern

Field Service Practice
Director, HCLTech

Register Now
11:35am – 11:55am May 2, 2023 219

Creating the Best-in-class Utility Customer Experience

The last two years have made it clear that all enterprises must be more digital. Has your organization embarked on creating a digital journey that serves both customers and employees? Do you have the IT agility and velocity to keep up with ever-evolving EX and CX demands? Join our session to learn how the HCL Utility Customer Experience platform can help create personalized customer experiences, improve operational efficiencies, and even the next weather disruption.

Darrell Mcdonald
Darrell Mcdonald

Director,
Customer Experience

Stephen Thorne
Stephen Thorne

Director,
Customer Experience

Register now

Co-Networking Bar Session

Join us at our booth #400 on May 3 at 4:30 pm to meet our industry experts and discuss latest trends of the industry and how we are Supercharging CX Transformation

Co-Networking Bar Session

Leadership Connect

Meet Our Team

Sameer kapoor
Sameer kapoor

Head - Digital Transformation

Prakash Menon
Prakash Menon

Energy & Utility
Industry Principal

David Broffman
David Broffman

Sales Director –
Utilities

Mathen Thomas
Mathen Thomas

Associate Vice President -
Utilities

Robert Porter
Robert Porter

Senior Director-
Utilities

Sunil Varier
Sunil Varier

Senior Director-
Utilities

Victor Jimenez
Victor Jimenez

Senior Director-
Utilities

Amol Jain
Amol Jain

Senior Director

Bill Kern
Bill Kern

Business Solutions
Expert

Kapil Tyagi
Kapil Tyagi

AVP , Digital
Business Services

Keith Hoffman
Keith Hoffman

SAP Solutions
Manager

Jeffrey Verkon
Jeffrey Verkon

Executive

Stephen Thorne
Stephen Thorne

Director of
UCX

Mark Heyvaert
Mark Heyvaert

Director

Darrell Mcdonald
Darrell Mcdonald

Director of
UCX

Resources