Overview
Join us on September 25, 2025, at the Customer Experience Forum 2025, an exclusive event powered by Microsoft and reimagined by HCLTech. Engage live with top experts from Microsoft, HCLTech and leading industry partners by joining the sessions virtually from anywhere.
Discover how GenAI and CCaaS technologies are transforming voice and digital contact center interactions to drive business growth and operational excellence. Gain exclusive insights and strategies to accelerate your customer experience transformation.
Section CTA
Agenda Highlights
September 25, 2025 | 9 AM – 4 PM
- AI-driven customer experience evolution
- Real-world CX transformation case studies
- Copilot Studio demos: conversational AI and multi-agent platforms
- Unified CCaaS solutions for revenue and efficiency
- GenAI deployment strategies and multi-bot orchestration
- Interactive roundtable: enterprise insights and success stories
- Customer spotlight-Journey to Dynamics 365 Contact Center
- Next-gen voice biometrics and multifactor authentication
Who Should Attend
- CXOs and digital transformation leaders
- Contact center and operations heads
- IT and AI strategists
- Customer experience professionals
- Microsoft and HCLTech enterprise clients and partners
Why Attend
- Hear directly from Microsoft and HCLTech leaders
- Experience GenAI and CCaaS in action
- Network with leaders from Life Sciences and Healthcare
Register today to join the virtual session
Don’t miss this opportunity to connect, collaborate and lead the future of customer experience