HCLTech Surround Systems
Business situation
Surround systems: Opportunities to seize
$6.29 T
14.1%
$762.1B
11%
Enabling improved loss mitigation, risk assessment, and focus beyond insurance using real-time data, insights, and surround services
HCLTech solution
Cyber security surround services
Enable cyber security services for insurance carriers in 3 categories:
- Traditional ORG IT security covering IAM, vulnerability management, security incident response, and periodic audits/validations
- Support insurance regulations and model laws covering information security program, cyber security event investigation, notifications of events, regulatory actions, and disclosures
- Support for cyber risk products covering pre-incident, incident response and post incident services
Powered by HCLTech and partner offerings
Enterprise data strategy
Enabling an enterprise data strategy for insurance carriers to source, analyze and consume enterprise, third party and social data to support insights-driven business and compliance covering
- Adaptive data platform
- Intelligent data management
- Consumption-based analytics
- Applied AI
Enabled by HCLTech digital & analytics and partner ecosystem
Intelligent automation
Enable point solutions as well as an end-to-end business process automation covering intake, automation, and orchestration leveraging AI and human experts in an optimal manner
Powered by HCLTech IP and partner ecosystem
IoT-based surround services
Enable IoT-based information gathering and insights to enable:
- Improved loss mitigation through preventive, predictive maintenance, and early intervention
- Claim FNOL and assessment automation
- Risk assessment, peer profiling, and pricing optimization
Powered by HCLTech and partner offerings
Collaterals
Blogs
Blogs
Insurance Spotlight: Boost Productivity at the frontlines with covalent AI-Human agents
Insurance Spotlight: Boost Productivity at the frontlines with covalent AI-Human agents
Success Stories
For a Leading Netherlands based insurer
Objective
The insurer had large number of internal and external applications, requiring data from multiple legacy back-end systems. A data lake was created, comprising of data from all administration systems and insurer wanted to expose this data from data as micro services for all applications consuming data from back-end systems.
HCLTech Solution
- Built Micro services using Node.Js functions which are run on AWS Lambda functions to fetch data from dynamo db, MQservices
- Reusable patterns for API development made to simplify and standardize the API development
Key Benefits Delivered
- Increased performance of applications
- 300 micro-services built to support both Internal and External applications
- Benefits in publishing data across portals, web applications, process flows
- Respective teams able to build micro services using the created patterns
For a Fortune 200 customer
Objective
The insurance company wanted to use Data Analytics to understand consumer behavior, to better anticipate customer needs and provide appropriate product offerings in order to negate low product penetration within existing customers, poor response and acquisition rates, high campaign cost and low number of potential lead identification.
HCLTech Solution
- Exploratory Data Analysis and Hypothesis Testing to identity effective channel for targeting.
- Analyze historical campaign data to estimate optimum number of campaigns per member and identify appropriate interval between campaigns.
- Harvest feeds from social to identify customers and map them into internal information
Key Benefits Delivered
- 1.5x Increase in number of members
- 40% increase in acquisition rates, 6+ co-promoted products in risk/ rewards
- Increased market penetration from 0.1% to 7%, 25% improvement in cross sell
- Marketing effectiveness, 35% decrease in mail volumes, 23% savings on $6.6M base cost
For a Fortune 200 customer
Objective
As part of Modernization journey, customer is adopting to cloud-based, open source and software-as-a service offerings to improve member experience, optimize cost, and enhance analytical performances.
HCLTech Solution
- Data reconciliation between legacy and new platform during migration
- Data reconciliation between different stages of data movement
- Metadata capture and lineage establishment across different layers
- Dashboards (current and historical) a view of current state as well as past states
Key Benefits Delivered
- Compare millions of rows of data in less than 10 minutes
- Supports different relational & multi-dimensional DB
- Intelligence Driven Meta Data capture, processing and Correlation