HCL Technologies Commissioned Forrester to evaluate trends, drivers and challenges of the business applications landscape in financial services enterprises Virtually all respondents (98%) understand the need for overall business application transformation, while a large segment of the market (78%) has already embarked on the journey of transformation for business applications. Financial service institutions (FSIs) need business applications that can deliver new business capabilities including analytics, business intelligence, CX, and digital business processes faster and more flexibly than ever before.