Job description:

• Create customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.
• Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports.
• Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
• Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
• Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
• Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders
• Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits
• Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities
• Update Global Smart Form; Travel & Entertainment expense report review
• Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
• Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
• Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
• Attend customer calls, emails, chat and respond on requests.
• Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
• Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
• Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.

• Fluent in Polish and English language (both written and verbal)
• PC literacy and a good command of English language;
• Prior experience in one of the following activities will be considered an advantage:
• Invoice Management, Account Setup, Collections and Cash applications, Customer Inquiry and Service Request handling, Client Solutions, Order Processing;
• Good listening and comprehension abilities;
• Ability to effectively communicate, probe and understand customer issues and provide first call resolution;
• Good interpersonal and issue resolution skills;
• Strong collaboration and coordination skills;