Job Description
Analyst - order management - lead to cas
Job Summary
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Location: Sofia
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Project role: Analyst - order management - lead to cas
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Skills: Order Management
- Secondary Skills:
- ERP tools
- Service Mindset
- Collections & Helpdesk
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No. of positions: 1
Job description:
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
Analyst-Order Management-LTC
Job Summary
The Order Management Analyst plays a crucial role in enhancing the efficiency of business operations by identifying issues and optimizing activities within the delivery process. This position focuses on leveraging expertise in order management to implement solutions and improvements that drive customer satisfaction and streamline workflows.
- Key Responsibilities
1. Analyze And Identify Root Causes Of Issues In Order Management Processes, Implementing Quick Resolutions And Enhancements To Improve Assigned Tasks And Projects.
2. Develop And Implement Best Practices In Order Processing To Enhance Efficiency And Accuracy In Customer Order Fulfillment.
3. Generate Precise And Detailed Reports On Order Status, Inventory Levels, And Process Efficiencies To Monitor Business Health And Identify Areas For Improvement.
4. Define Business Requirements For Process Workflow Enhancements, Ensuring Alignment With Customer Experience Goals And Organizational Objectives.
5. Build And Maintain Effective Relationships With Clients And Internal Teams To Facilitate Smooth Order Processing And Implement Functional Improvements.
6. Handling And Processing Customer Orders From Receipt To Delivery, Ensuring All Details Are Accurate And Complete
Skill Requirements
1. Strong Understanding Of Order Management Processes And Erp Tools
2. Proficiency In Data Analysis And Reporting, Utilizing Tools Such As Excel And Erp Systems
3. Familiarity With Inventory Management Practices And Service Mindset Principles
4. Basic Knowledge Of Customer Service Best Practices And Relationship Management
Certification
1. Optional Certifications In Order Management Or Erp Tools Are Valuable For This Role.
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few