HCLTech recognized as a Leader in Gartner® Magic Quadrant™ for Outsourced DWS | HCLTech

HCLTech recognized as a Leader in Gartner® Magic Quadrant™ for Outsourced Digital Workplace Services

Published Date
5 min. read
Published Date
5 min. read

HCLTech, a leading global technology company, has been named as a Leader in the 2023 Gartner® Magic Quadrant™ for Outsourced Digital Workplace Services (ODWS).

HCLTech is among the leading providers of managed digital workplace services globally with a strong focus on personalized customer experience for enterprise customers. HCLTech has about 426 ODWS clients globally, with projects centered around service desk and device support services.  

“Digital workplaces put together the principal elements of hybrid work design and technology to achieve more equitable workplaces. We believe that this recognition serves as a validation of our investments across enhancing employee journey and productivity while enabling sustainable workplaces for our customers,” said Jagadeshwar Gattu, President, Digital Foundation Services, HCLTech. “We believe the recognition is a testament of our vision, strategy, customer success and maturity in the digital workplace business.”

HCLTech’s digital workplace services enable enterprises to build a hyper-personalized, adaptive and resilient workplace, delivering a seamless experience to their workforce anytime, anywhere and on any device. The company’s digital workplace strategy, solutions and services bring together technology, people and culture to build a workplace that boosts productivity, engagement and positivity.

Additionally, HCLTech’s focus on a consulting-led, business-driven approach together with investments in R&D have enabled the company to launch new solutions such as HCLTech Kalido, HCLTech Athena, HCLTech WorkBlaze and HCLTech eSense.

  • HCLTech Kalido: A workforce management solution built on an AI-based platform that helps professionals in skill-sharing, collaboration and networking while enhancing worker well-being, business productivity and innovation.
  • HCLTech Athena: A modern solution that enables social learning, AI-based learning recommendations and learning on mobile devices. It leverages persona-led approach to map learning and individual training needs of employees.
  • HCLTech WorkBlaze: An end-user experience monitoring solution, equipped with AIOps and real-time workplace analytics, which gathers feedback, spots trends and remediates issues while improving employee experience and productivity across devices, applications and networks.
  • HCLTech eSense: The solution focuses on managing user perception while boosting employee productivity, engagement and sentiments. It streamlines portal, ticket and core IT experience to identify things that matter most to employees, reduce lost worktime and improve happiness score.

Note: This new Magic Quadrant replaced three regional Magic Quadrants for North America, Europe, and the Asia/Pacific region, called Magic Quadrant for Managed Workplace Services.

To read more about the report, visit https://www.hcltech.com/analyst/analyst-reports/hcltech-positioned-leader-gartnerr-magic-quadranttm-outsourced-digital 

Attribution: Gartner, Magic Quadrant for Outsourced Digital Workplace Services,  Daniel BarrosDD MishraBiswajit MaityKarl Rosander, 13th March 2023

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the US and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

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Michelle Rico michelle.rico@hcl.com


Elka Ghudial elka.ghudial@hcl.com


James Galvin james.galvin@hcl.com

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Devneeta Pahuja devneeta.p@hcl.com

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