HCL Teams with SAP to Develop Enhanced Customer Self-Service Options for Utilities
SAP Multichannel Foundation for Utilities and Public Sector software helps reduce operations costs
SUNNYVALE, CA & NOIDA, India; July 09, 2015 - HCL Technologies, a leading global IT services provider, announced today that it is working with SAP® as a key partner on the development of multichannel customer self-services for utilities. The SAP Multichannel Foundation for Utilities and Public Sector software allows utility companies to interact with their customers through different communication channels – including the Web (online self-services), mobile and social networks – via a set of standardized and reusable Open Data Protocol (OData) services that are used by end-user applications to access data and processes. The software is pre-integrated with the SAP Customer Relationship Management and Billing for Utilities package, and allows SAP and its partners to develop and offer customer-facing self-service applications at a low cost.
With the increasing channels of communication enabled by social media, the Web, and the growth of personal mobile devices, utilities are looking to meet the growing expectations of consumers to choose their preferred communication channel. SAP Multichannel Foundation for Utilities and Public Sector enables utilities to deploy a single communication platform for accessing data over the Internet based on industry-standard and non-proprietary OData services. The standard services consist of self-service scenarios allow customers to securely access and manage key account information and perform important activities online, like bill payment, entering meter readings, creating inquiries, and sending requests to a utility company.
“SAP relies on partners like HCL to bring field-proven delivery and process expertise based on their experience in developing and integrating self-service solutions for the utility industry,” said Henry Bailey, global vice president, Utilities, SAP. “Customers have already deployed the multichannel solution, and it continues to be an increasing area of investment for SAP and our partners such as HCL.”
About SAP SE
As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 263,000 customers to operate profitably, adapt continuously, and grow sustainably. For more information, visit www.sap.com.
About HCL Technologies
HCL Technologies is a leading global IT services company working with clients in the areas that impact and redefine the core of their businesses. Since its emergence on global landscape after its IPO in 1999, HCL has focused on 'transformational outsourcing', underlined by innovation and value creation, offering an integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and Business services. HCL leverages its extensive global offshore infrastructure and network of offices in 31 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare & Life sciences. HCL’s organizational beliefs of 'Employees First, Customers Second', ‘Trust, Transparency and Flexibility’, and ‘Value Centricity’ empower its 104,184 Ideapreneurs to create real value for customers by delivering a Relationship Beyond the Contract. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 5.8 billion, as on 31st March 2015 (on LTM basis). For more information, please visit www.hcltech.com.
Forward Looking Statements
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